1 /5 Laura Webb: The young gentleman handling the store for the owner is very new. I understand that this can be a hard profession, but it is a customer service business. He was kind at the outset, but when we hit a very minor snag, i.e. that we had a disagreement about whether my rings were sized per his Idea about the sizing or mine, he turned south on me. He told me he did not want to work with me, was no longer willing to do business with me, and quite frankly, through what felt like a hissy fit from a very inexperienced young gentleman. I have to admit I was quite disappointed, as I love supporting small local businesses like my own, and I was looking forward to a long and prosperous relationship with this jeweler. With that said, I have done everything I can to try and make amends, including an apology, and yet every time I text or go into the office, he is rude, abrasive, and outright disrespectful. This is poor customer service, and doesn’t bode well for a brand new business. Especially one way, given every time that I’m in there, there seem to be no customers. I would implore the owner of this company to do some staff customer service training to help facilitate a better workplace environment, as it was extremely Offputting.
