L&K Jewelers - Altamonte Springs (FL)

5 /5 Jonnie Morgan: I had been looking at the Tissot Gentlemens Powermatic for quite a while. But it was a hefty purchase so I had been putting it off and didnt know if I wanted to spend the money...Well I stumbled into L&Ks at Altamonte Mall the other day and was immediately greeted by Kahn. He was so nice and professional and he was teaching me all about different brands and lo and behold they had the watch I had been looking at. I never felt pressured at all, just informed on watches. They had some of the best pricing I had seen around and I left the store still not purchasing. Well, I got to my car and I just felt good about the whole interaction so I went back and purchased the watch! Kahn and his mother were so nice and so excited for me. I had such a wonderful experience here and would highly recommend this place to anyone looking for watches, wedding/engagement rings or necklaces and everything in between. You truly feel like family here. Thanks, Kahn! Jonnie

5 /5 M E: Great day experience at L&K with Rosy. Rosy was very kind and patient with me. I went to so many other jewelers in the mall but L&K was the only jewler out of the entire mall that was professional, patient, and had even better quality options on their watches, they also are very knowledgable on their watches and answered all of my questions.

1 /5 Patricia: Very unpleasant experience. What was supposed to be a beautiful mothers Day gift turned into a nightmare. My husband spent about $1300 plus a trade in at this place, we did exchange the original item, however he never gave my husband a price on the new one, just said it cost more, but he would make an "exception". Not even a few weeks later the chain breaks. We take it to get fixed, only to find out that it was worth maybe half the price. When we went to explain this and ask for any evidence that the price was legitimate, we were shut down and treated like we were an inconvenience. The guy who Im assuming is the manager is extremely rude and I didnt even want to interact with him. They finally offer another exchange for the chain and tried to get me to spend another $1,400 for some earrings that were barely visible. I normally dont like leaving reviews for bad service,because everybody has a bad day sometimes, but this place, all I can say is buyer BEWARE.

5 /5 Luis teran: thank you to the team down here they always take care of me and my family, this is my sixth watch i get with them without counting the other pieces i get from them. I will always recommend for you to come here they’ll take care of you the best way possible

1 /5 Laura Webb: The young gentleman handling the store for the owner is very new. I understand that this can be a hard profession, but it is a customer service business. He was kind at the outset, but when we hit a very minor snag, i.e. that we had a disagreement about whether my rings were sized per his Idea about the sizing or mine, he turned south on me. He told me he did not want to work with me, was no longer willing to do business with me, and quite frankly, through what felt like a hissy fit from a very inexperienced young gentleman. I have to admit I was quite disappointed, as I love supporting small local businesses like my own, and I was looking forward to a long and prosperous relationship with this jeweler. With that said, I have done everything I can to try and make amends, including an apology, and yet every time I text or go into the office, he is rude, abrasive, and outright disrespectful. This is poor customer service, and doesn’t bode well for a brand new business. Especially one way, given every time that I’m in there, there seem to be no customers. I would implore the owner of this company to do some staff customer service training to help facilitate a better workplace environment, as it was extremely Offputting.