5 /5 Lorrie Bird: It was quite the experience shopping for an engagement ring and I cannot say enough how much we enjoyed working with Frank and Jackie at International! The Backstory: My job was to shop for settings to give hubby some ideas from which to choose and later selecting the stone would be up to him. The search really didnât start off all that well. Sometimes we shopped together, and a few stores I stopped by alone. It was interesting that when I was alone, the sales people didnât always seem interested in helping me. Who knows, perhaps they just didnât think a solo female was actually going to end up purchasing an engagement ring? Shoot, one large local Naples store I visited barely gave me notice, even though I tried two different sales people and the store wasnât busy. I wonât mention that store name, but they âCertifiedââ with their actions that they just couldnât be bothered. Oh well. Finally I just googled nearby jewelers and found International. They had good reviews so I off I went. Even though I arrived solo, I was warmly welcomed into the store by Mandy. She took the time to actually listen to what I needed and why I was shopping solo. During my visit I also met Frank and Jackie, both of whom also treated me kindly and offered their help and expertise. I was searching for something I saw online and even though they didnât have anything similar, Frank said that he could make whatever I wanted. Even though I explained that I wouldnât be buying anything that day, they still treated me with respect and spent time with me. I felt as if they truly wanted me to find the perfect ring even if they didnât have what I was looking for. Funny thing is I never did find the one I (thought) I was looking for, but I remembered how I was treated at International. A few weeks later, Marc and I shopped again and narrowed it to two beautiful settings, one at International and one at another store. My job was done, the final selection would be up to Marc to choose which setting and a stone. I canât detail the rest of the story because I wasnât involved. But I understand that out of the two jewelers, Frank was the one who was willing to work with Marc on a setting if even if he brought in a stone that he bought elsewhere. International shone through again. Frank and Jackie, I love my ring and I am happy to tell people all about you.Thank you for making us feel welcomed and appreciated as customers, even if we werenât initially ready to purchase!
