1 /5 Alyssa Coleman: Avoid This Place at All Costs – Dishonest Practices and Zero Accountability
If I could give zero stars, I would. I went to purchase $2,400 worth of jewelry at the Fort Myers location in Edison Mall, expecting transparency and honesty regarding their leasing program. Instead, I got hit with misleading information and a financial nightmare.
When I inquired about leasing, I was told, “As long as you don’t miss a payment, you’ll be fine and won’t pay any extra fees.” Sounds simple, right? Wrong. Fast forward, and I’m now looking at paying $5,800 to $6,400 depending on how I arrange my payments. That’s nearly triple the original cost!
To make matters worse, when I called to address the issue, Peter, a so-called manager, was dismissive, rude, and completely unhelpful. He even had the audacity to suggest that Emory (another employee) was well-informed about the leasing program but conveniently forgot to mention the most crucial detail: You have to pay it off within 120 days to avoid insane extra fees.
Instead of taking responsibility or showing any ounce of remorse, Peter doubled down, implying that I was lying about what I was told. The lack of professionalism, empathy, and basic customer service at this location is absolutely appalling.
If you value your hard-earned money, transparency, and being treated with respect, DO NOT SHOP HERE. Save yourself the headache, financial stress, and frustration. Plenty of other jewelry stores out there deserve your business – this one definitely does not.
