Gulf Coast Insurance - Pensacola (FL)

wendy s Derlin is a very skilled retirement planner! He can help you with anything on the health side of your life all the way to the wealth side of your retirement!

helene berrios 5 stars to Mariah for saving me $$$ on my auto/home bundle. I’ve been with this agency for 16 years and always great customer service. Thank you for hiring professionals.

Erika Eric P was awesome. He helped me with simple complete answers and I was very happy when I hung up the phone with him it. He made it very easy and quick. Thank you Eric, I appreciate the knowledge you have regarding your career and your business. P.S. Hey, when you come across that insurance thats just going to cost me $40 a month please give me a call and let me know.I know you will thanks, Erika

Polar Cub I have been with them in the past but I had to switch because of prices. So, I was hesitant when I first got a phone call from Brandon. I wasn’t initially planning on switching back but I was at least curious to get a quote. Brandon was super polite. He gave me a quote that was simply too good to pass up. Better coverage and extras for pretty much the same price that I’m paying now with progressive. Like I said, I wasn’t planning on switching back, but Brandon won me over and made the process super simple and easy. Thank you Brandon!

Ryan Luken Gary at Lake Insurance Solutions is absolutely the best! Im moving across the country to FL, and Gary made the process of obtaining insurance for home, auto, and personal items incredibly easy and stress-free. He provided the best coverage at the best rates and is simply a pleasure to work with. He is genuine and honest, and above all looking out for my familys best interests. Thank you Gary for taking such great care of us!

Tom Moses This agency has always gone above and beyond in helping me with coverage and navigating through insane mortgage underwriting requests (thanks Allison). Then there are the times when you really need help. After Michael came through, when we were without power, water, cell phone coverage, fuel, and internet to name a few, i found then in their office on Saturday 3 days after the storm to file my claim. They were the only ones available and I can’t tell you how fortunate I felt for having chosen them. That was only the beginning and they have been there every step of the way. They consistently give exceptional service and support.

Cambria Neely I went recently, the young lady who is usually there was always assisting and make sure I had insurance and all was good and legal. This time she wasnt there and the other lady was there and we all waited for quite some time as she was the only one there. Lets talk about being loud so everyone can here whats going on with your personal business. Then knowing I need insurance to clear a sanction by FLHighway she gave me a list of their insurance they contract with for the most outrageous prices. With extreme down payment deposit. I went on my own and got a cheaper deal with progressive the same people she showed me. From $500 something that she quoted me to $342 a month with the same company. So always get a second look if you dont trust the prices.

Lorena Brown So in was in a panic trying to find some car insurance and Ive called many people. But this one here. Grace Mendoza was the best, she broke things down for me to help me understand it and she is the best. I greatly appreciate how she helped me. Thank you Grace.

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.