Jill Bischoff I have been a Progressive customer for a few years. The Walter Agency staff, especially Ken Smith, who has been terrific to work with. Ken can help with all your questions. He answers email and phone calls promptly, and is always cheerful and professional. Progressive has been great as well, offering "credits" during COVID-19. Progressives website is great and can handle most routine issues. When the web-site doesnt work for me, Ken does!
**11/24 update. Ken is no longer employed by the Walter Agency, and I tend to hold a grudge when people are treated poorly by their employers. I have moved my home and auto to McGriff progressive with very good results there.
3 /5