Goosehead Insurance - Richard Collins - Jacksonville (FL)

1 /5 Denver Wells: Mr. Collins started as a great agent, meeting my needs. However he soon turned into a non-communicative figure with no customer service skills. Mr. Collins would not answer my calls, texts, or emails. The last time he spoke with me was after months of emails and calls and finally calling Goosehead to lodge a complaint against Mr Collins. Unfortunately this was not the first time I had to take extra measures to discuss my insurance plans with my insurance agent. I do not recommend working with Mr. Collins, you may end up getting ghosted once he has you locked in. The agency as a whole has very little in the way of customer service skills.

5 /5 Lynne Kittle: Dear Richard, I wanted to take a moment to personally thank you for recently helping me with my homeowners insurance. When my existing policy saw a dramatic increase, I was concerned and unsure of the best course of action. Your willingness to step in and explore options for me was truly appreciated. What stood out the most was your honesty and professionalism. After thoroughly reviewing my options, you recommended that I stay with my current insurance company because they were able to offer me the most competitive rate. That level of integrity speaks volumes about your character and the way you prioritize your clients’ best interests. I am incredibly grateful for your hard work, expertise, and dedication to helping me find the best solution. Not only do I value you as a trusted insurance professional, but I also deeply appreciate you as a friend and referral partner. It’s rare to find someone who goes above and beyond as you do. Thank you again for everything. I look forward to continuing to refer others to you with complete confidence that they will receive the same outstanding care and service. Warm regards, Lynne K - St Augustine, FL

5 /5 William Cunkle: I highly recommended Richard Collins with Goosehead Insurance! Definitely reach out to him for your homeowners insurance policy. Very efficient, clear communication, easy to work with, and over a fantastic experience!

5 /5 Dr. Megan Schweitzer: Great experience working with Richard! He is professional, responsive, and made the process simple and stress-free. Highly recommend!

5 /5 Jonathan Collins: My fiancé and I bought our first home in November and used Richard to obtain our homeowners policy. His insight and knowledge of carriers was invaluable. He was able to get us a more affordable policy with a smaller, yet established carrier that offered more coverage for less than others. Beyond finding us a policy that suited our needs, he assisted us in the inspection stage by reviewing our four point inspection and ensuring that any issues that would be deemed uninsurable by carriers were able to be addressed by the seller. He easily saved us $500 for major electrical issues. It was nice to have him on our team throughout the home buying process. 10/10 experience.