1 /5 Shanna Hlvsn: I am writing this review on behalf of my friend, Heaven Summer Lee, who is currently serving in the military. Her experience with Gator Chevrolet has been nothing short of a nightmare, and I feel its important to share how poorly theyve treated her.
Heaven purchased a brand new 2024 Chevrolet Equinox from Gator Chevrolet on June 18, 2024, and traded in her 2014 Equinox. The dealership was supposed to pay off the loan on the trade-in vehicle, but as of today, August 15, 2024, the payoff still hasn’t been processed!
Despite repeated assurances, Heaven has had to continue making payments on the old loan because Gator Chevrolet failed to fulfill their end of the deal. When she visited the dealership today, she was told that the payoff check had been sent to the loan company. However, her loan company confirmed they hadnt received anything. Further inquiry revealed that the payoff is still sitting in the manager’s office, waiting for approval. This is completely unacceptable and unprofessional.
What’s even more troubling is that Heaven is a military service member, and this dealership’s handling of her situation shows a shocking lack of respect for someone who serves our country. The way they’ve treated her is not only disappointing but disrespectful.
If you’re considering doing business with Gator Chevrolet, be warned: they do not honor their commitments and have shown a blatant disregard for customer service, especially to those who deserve better. Heaven is now contemplating legal action if this isn’t resolved immediately. I strongly advise looking elsewhere if you want a reliable and respectful car-buying experience.