Freedom Financial - Lockhart (FL)

1 /5 Steel Nicholson: You person Katie is the most unprofessional customer service human I have ever in my life delt with . When Angie was her this place ran much better she had customer service in mind . This Katie need to be placed in a back room not dealing with customers she is rude obnoxious and very unprofessional person in this whole organization. I will see to it see will be terminated I will go to the top she claims to be the top person false information representing some one she is not.

5 /5 Santos Creationz: When I couldn’t make my payments on time and my car got repossessed. Katy made it her mission to help me get my car back and has been very patient with my payments even after I lost my job. I’m glad to say that I have a new job and as of today I finished making my payments! Thank you freedom financial, despite the previous reviews I can testify that my experience has been not but a blessing.

5 /5 Andrew Closson: Freedom Financial Capital LLC is an exceptional financing company that strives for excellence. Katie is highly dedicated to her role, always providing outstanding service. Every time I call, they answer promptly with professionalism and a welcoming attitude. They handle a wide range of loans and consistently deliver excellent care to each client. I highly recommend Freedom Financial Capital LLC for all your auto loan needs. - Andrew Closson Member Boca Raton Police Foundation

1 /5 Stacy Holcomb: Katie doesnt know how to talk to customers, shes rude, condescending and shouldnt have her job and I will be seeking every legal means possible to hold her accountable. She refused to take my payment because I wouldnt answer her question even though I provided her with enough information for her to notate the account and take my payment and move on with her life. She apparently think shes almighty God and that you are to answer her or you dont get to make your car payment. Took me nearly 12 minutes of screaming at this lady and cussing her out and begging her to take my payment for her to finally do it. When I asked for a manager I was told she is the manager when I asked for corporates number I was told she was corporate, when I asked to speak to someone else just so i could make the payment she refused it was either answer her questions and deal with her or no other way and last I checked I live in America, I dont have to be forced to answer a question if I dont want to, that falls under harassment since it took me nearly 12 minutes of begging her to take the payment and move on from the petty garbage she was trying to play. She didnt like me and what I had to say therefore she made this hard so since shes corporate and manager she can deal with the lawsuit and the BBB coming her way. You have no legal rights to force me to answer questions to make a payment. Im pretty sure thats not legal and infringes on my civil rights. She told me ill probably think long and hard about all the nasty things I said to her insinuating I would feel bad. Shes wrong, i only feel bad if shes has a husband because shes pretty awful to deal with and if shes single i can see why.... in fact the more I think about what she did, the more I am determined to make this lady understand what she did was wrong abd i still make her wished she never knew my name. She should of just transferred me like I asked because I just became her worst nightmare. And judging by the other reviews Im not the only one.

1 /5 Jesaca Mitchell: The office manager Katy is extremely rude has no Customer Services skills. Refuses to let you talk to her boss. As far as everyone else in the office they are polite and understanding. I cant wait until my car is paid off I will never use them again. Pretty sad when its one person that ruins it for them. I have been an office manager for years and I would not talk to a customer the way she talks to me. She obviously needs to rethink her job situation because she does not do hers very well at all.