Florida Sun Insurance Inc - Ormond Beach (FL)

1 /5 Carlton Carter: My wife and I are purchasing a home and our realtor said let me get you an insurance quote. We said sure that would be great! We received the quote; it looked good other than a couple of minor changes. I called in to talk to Brad (the one who gave the quote), the lady that answered the phone said he is never in the office and the only way to reach him was by email and you wait for a call. Seriously?!!! So, I emailed Brad and told him that I was interested in binding the insurance but based on what his receptionist told me I was going to have to go a different route. He emailed me back, instead of offering any kind of interest in earning our business. He says "Sorry that we were not able to assist you. Thank you for the opportunity to provide a quote." I am a retired business owner, and I cannot imagine blowing off a protentional customer! I debated whether to write a review, but I decided to inform others not to waste their time.

5 /5 Alicia Davis: Michele Mele really is a great insurance representative. She’s always right on top of everything and gives us good advice for the best coverage at the best price! Plus she’s easy to get along with and professional. I’m so glad I found her as she’s made my life easier and better. I saw some agents had bad reviews bu honestly Michele has always gone above and beyond to provide superior service for all my insurance needs. I’m in my 60s so I’ve dealt with a lot of insurance agents. We moved from Illinois to Florida six years ago

1 /5 Nikky Liburd: This company came highly recommended by the lender I was using to close a deal it was 3 buildings on one parcel with 3 different addresses. The experience was very unprofessional. The day after closing I got a call from my new insurance company wanting to do an inspection. The inspection was done, fast forward to now receiving cancellation of insurance. I contacted them immediately, ask to speak to Brad Cole the person that wrote the policy. Apparently, he is never available and always out the office . I attempted to call several times, no luck with speaking to him. I called back again and secretary told me an agent Gail would call me back. I waited for that call back for at least a week, and nothing. I called again to speak to this Gail who was suppose to assist me. She said the reason why I got the notice was because the property didn’t have central ac. My question to them was “if you already know they don’t accept window units, well why was the policy even written? A copy of the inspection report was provided” . Her response was well she didn’t write the policy, it was Brad the one that’s never available. Gail said she was going to work on finding a new provider and get back to me. I haven’t heard from her and the policy expired a few days ago. I started to send Brad an email, which he did respond. I asked him to provide me with my actual policy , he sent it. After, forwarding it to a new company it was brought to my attention that only one out of the 3 buildings was actually insured. Again, the actual reports with 3 separate addresses was sent, why didn’t he write the policy for all the buildings? I emailed Brad to ask for policies for other buildings. He said only one building was insured. And see screenshot of how he responded.

1 /5 pzs6nh: Not a very friendly business to work with. The individuals handling incoming calls are not able to answer insurance questions. The insurance agents seem to be too busy to provide a quote and recommend that you call when youre ready to buy an insurance policy. Not an insurance agency that I would buy from or recommend.

1 /5 R. Duval: I have been using this insurance since I bought my home 10 years ago. New staff is not only unprofessional but irresponsible. They just let me know that my insurance expired 4 months ago despite the fact that I had sent them information requested, so now I am without insurance and a horricane is threatening Florida. Not to trust anymore with the present incompetent and rude staff to say the least. This review triggered a threatening email by Tabatha Trask office manager. Ms Trask instead of offering a constructive solution threatens me with legal action if I didnt delete this and other reviews I wrote on Facebook . This shows the poor caliber of the staff of this company. By the way, Brad Cole, the owner, has not responded to my attempts to discuss the problem.