Florida All Star Insurance - Kissimmee (FL)

Norman Schwartz Jaime did a great job reducing our premiums wehile increasing coverage. I appreciate his attention to detail and expertise getting us the best coverage while be cost consious. Thank You

Rick Hahn The staff at Eric Ellwood: Allstate is very professional, knowledgable and courteous. Quick responses to my questions about adding a vehicle to my policy. Very happy doing business with them and also love the great rates. Saved lots of money on my car Insurance..

Jennifer Miller Great customer service

Aitana Hernandez Great rates, great people and even better follow up. It’s nice to work with an agency that really wants to ensure you’re happy and well informed.

Marquetta Ellis Emmanuel is a kind and sweet agent. He really knows how to treat clients, with respect and dignity

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Bruce Ackerman The Rountree Agency has been our commercial insurance agents for a year and a half now and Jeff and his team are fantastic. They’re very responsive. They answer your questions and they work gently to get you the best rates I highly recommend them.

Brittany Korinne was amazing! She double checked everything to make sure she had the right info. She was bright and positive to talk to. I couldn’t recommend her enough! She made the process super easy and understandable, which makes her that much more awesome! Thank you for helping us, we appreciate it!

Michele Klemm Leslie Singleton is a great asset to Nelson Insurance Agency! She goes above and beyond to assist you to make sure that you have the right Home Owners Coverage. All of my concerns and questions were answered immediately. I didnt have to wait for days for a return call or email. Leslie provides excellent customer service and great communication skills. I highly recommend calling and speaking with Leslie if you are looking for a quote for Home Owners Insurance!

Stephen Bryant Working with Jackie on our home insurance was an absolute pleasure. From start to finish, she made the process incredibly smooth and efficient. Jackie was not only knowledgeable and thorough, but also genuinely kind and attentive—she took the time to understand our needs and explain every detail clearly. What could have been a stressful process turned out to be simple and even enjoyable, thanks to her professionalism and personal touch. I highly recommend Jackie to anyone looking for a seamless insurance experience.