First State Bank of FL Keys - Stock Island Office - Key West (FL)

1 /5 Michael Conelly: I used their ATM machine yesterday attempting to make a withdrawal for $260, the cash became stuck in the dispenser, and as I attempted to extract it, it was sucked back in. I immediately went into the office at which time they told me there was nothing they could do as I was not a member of the bank. They showed no concern for my plight, gave me no info other than contact my bank, and the more questions I asked that they could not answer, with no other customers whatsoever in the bank that I could be delaying, they eventually asked me to leave or they "would call the police". They had no interest in checking the ATM or contacting someone else who could. I left quietly and later thought I should have been the one calling police and maybe they or someone could have viewed the CCTV footage that records all ATM transactions. Phew! Thinking I would never become a member there for real now.

1 /5 Grace Millaway: I usually prefer to keep my business local but this bank will rob you blind. The first week of December 2017 there was "an error in the system that caused transactions to double post." Good thing I was paying attention to my account because the bank sure wasnt. A month later I was robbed by their archaic ATM machine. I suppose its my own fault for trying to save a tree and skipping the deposit envelope. I trusted people at a bank know how to count and I was wrong. I guess thats how they stay in business..taking advantage of people who dont use deposit envelopes. Locals, do yourself a favor and bank somewhere else..that is if you want to keep your money in a safe and trustworthy institution.

1 /5 Hanley: Bank is garbo

5 /5 Parks Curtis: ALWAYS VERY COURTEOUS

5 /5 David Miller: Cha ching $$$