Faye McKnight: Allstate Insurance - Lake City (FL)

Michael Bello My experience with your company has been absolutely disgraceful. The treatment toward Hispanic clients is unacceptable, and the Spanish-speaking service was completely unprofessional and disrespectful. It is shameful that in this day and age, such disregard and lack of respect still exist. Your staff is clearly untrained and lacks even the most basic sense of customer service. The disorganization, arrogant attitudes, and complete lack of empathy make this one of the worst service experiences I’ve ever had. And let’s not even talk about the outrageous, unclear estimates—a total lack of transparency that only creates more mistrust. Instead of offering support, your company adds to people’s stress and frustration. You seriously need to clean house from the ground up, because what you currently offer is not a service—it’s an insult. Extremely disappointed. I absolutely do not recommend your business.

david hass Nate, Micky, and Laura were all extremely helpful. They were quick to respond with questions and quotes and Farmers Insurance has great rates, so its the total package. We are very pleased and definitely recommend.

Ray Cardona My second year with this location and it was great to renew my condo insurance at a lower premium than the previous year. This of all things with rising insurance rates across florida. My agent Melissa is understanding, considerate, works with you, knowledgeable, and maintains excellent communication.

Carmen Rivera Andrea is very knowledgeable, sweet and thorough. She answered my questions and got me the right insurance.

Karina Muñoz Ben walked me through every detail of my health insurance options and made sure I understood everything. He was so attentive and professional, and I felt supported every step of the way.

Bill Lumbergh Switched from Hagerty to Heacock about 13 years ago on collector cars and race cars. Always a pleasure to run into Pete at races and events; the nicest guy on the planet and their star customer service rep. As far as their claim service? As a Porsche enthusiast who actually WATCHED my 911 being stolen right in front of me I can attest to the honest and caring way they handled my claim. I have NEVER dealt with an insurance co that has such personalized service.

Jaclyn mantel The team was fantastic and saved me about $1000 between my car and home insurance. They were very quick at communicating and made the process of switching my escrow insurance easy.

Ronald Turner My wife and I met with Wanda . It was informative and a pleasure to talk to her . We decided to go with Florida blue for our supplement Medicare ins. Thank you Wanda. I would highly recommend her for your insurance needs.

Jennie Sammur Just like everyone, I have also been experiencing a huge increase in policy cost and I was calling looking for new quotes. Khalif was the person who took my call. He immediately provided courteous service and was very patient/graceful with me while I was trying to better understand car insurance policy requirements and costs. He went the extra mile by also educating me on the subject. Overall, I think he is an asset to any organization that he works for because he is very professional and genuinely cares.

Rich Shea Don was extremely helpful, his knowledge is vast, and his direction, research, and insight actually saved the transaction/purchase of our new house. Highly recommended.