Eglin Federal Credit Union - Crestview (FL)

1 /5 Bryan Brackin: DONT USE THIS CREDIT UNION! they try to find more ways NOT to help you vs. help you. Took someone in to open a checking account and bring them $1000 cash to deposit. Representative was too weak to go ahead and open them an account and had to run to the supervisors office and hide out until we got disgusted and left. Good luck trying to get them to do anything other than cash paychecks on a Friday too. All they want to do is get you in and out of there! I have also conducted hundreds of thousands of dollars with EFCU, and once my debts are paid I will be closing my account! You can tell when employees of a large financial corporation or only there for a paycheck. Every single one of the EFCU employees I have encountered in Crestview seem that way. Congratulations EFCU! You missed out on $1,000 of free cash today, and you will be losing a million dollar customer when their debts are paid!

2 /5 Larry Grisham: been a member for 43 years...never had this this kind of bad treatment by an EFCU staff member. we usually deal with Eglin or South Crestview branches n occasionally the FWB HQ. the staff member at North Crestview was rude, gave out bad information on two areas n continued to be rude as I walked out. this was frustrating. seem to be making up stuff as she went. wasnt professional n top it off she was training a new person. this happened a week ago on 2 May. want going write a review...suggestion that she gets RETRAINED. of she does bad behavior to one customer its possible she has done it before and will possible do it again...it could already be a bad pattern. lets hope not. I will never use NORTH CRESTVIEW EFCU AGAIN. if she is in other branches I will ask for the supervisor n have someone else with my issues. very dissatisfied with EFCU, right now. one bad apple does effect the company, customers n the community. hope something is done about this person. retraining is highly recommended. she needs help.

1 /5 Joel Small: EDIT: They LIED to me. According to the person I spoke to on the phone, EFCU is REQUIRED by the National Credit Union Administration to send a MAILED LETTER (I specifically confirmed a MAILED LETTER), yet the NCUA regulations clearly state, "The guidance states it is a best practice to “promptly notify consumers when overdraft protection has been accessed, for example, by sending a notice to consumers the day the overdraft protection program has been accessed.” Id. The best practices are, however, guidance and not regulatory requirements." They absolutely CAN send notifications BESIDES A MAILED LETTER. Maybe a telegraph, that way at least theyd be cutting edge for the 19th century. Additionally, after having called two separate times and speaking to two separate supervisors, I was able to be fully refunded for all EIGHT (there was another right after I looked the first time) overdraft charges. However, NONE of the 4 different people I spoke to could tell me why they had originally only refunded 5 out of 7, instead of just all seven, yet they could then refund the remaining 2 (actually 3) charges. Very bizarre. Also, TODAY (the 18th), I just received my first overdraft notice IN THE MAIL. It was sent the 10th of the month... THE TENTH. EIGHT DAYS AGO. Had I not needed to log into the app to deposit a check, I might not have known until TODAY that my account was overdrawn. INSANE. --- Original text --- I dont understand how Eglin is so successful. To my shock and horror, I found out today when I deposited a check that my account has been EMPTY for over a week (my wife forgot to mention some checks to me) and I have been getting charged almost $200 of overdraft fees WITH NO NOTIFICATIONS!!!!! I called today and found out they ONLY send overdraft notices BY MAIL. BY MAIL!!!! In the year 2025!!! Because "theres sensitive information". SO JUST SEND ME AN EMAIL THAT THERES A PROBLEM WITH MY ACCOUNT!!! Not only that, but, apparently, you cant get alerts via their app UNLESS YOU SPECIFICALLY REQUEST THEM. Fine. Ok. I get it. However, having just learned all of this today, I expected a full refund of overdraft fees ONLY to find out the supervisor will refund only FIVE OUT OF SEVEN. That is $66 dollars that was STOLEN from me. In more than a decade of my dealing with financial institutions in two separate countries, I have NEVER encountered ANY organization that did not instantly warn you of a problem with your account. I will be closing my account as soon as possible and warning everyone I know to stay as far away from Eglin as possible.

1 /5 Zari Mireya: Around Christmas time, my son was really sick and I was by myself and needed to wire money. I tried my hardest to get this money pulled out sooner than Christmas Eve, it just wasn’t working out for this young mama. So I was there to get documents signed and stamped(max 10 mins), and I left my son in the car. Mind you I love my son and if it were going to take longer, I was going to bring him in. I could see my car from the tellers window, it was on and locked, my keys were in my hand. However, some loving pedestrians heard him screaming; whether it was him being sick, missing me, or the sun was in his eyes, these pedestrians were just concerned and made the staff aware, at which point I went to check on him and then returned back inside to hopefully just sign the documents or see how much longer it would take(at this point it has been not even a total of 5 mins from me even walking through the door; the pedestrians didn’t know this but chose to be helpful anyways and even though my experience here was bad, I commend anyone who sees something and says something). Once I returned, I was encouraged to bring him in, at which point I tried to explain he’s sick and has autism and that I really just need to sign real quick and leave… at which point another employee came and got in my face and told me that I could either bring him in or go, so obviously I just left. I have obtained my money since then, we had an okay Christmas aside from the fact I spent the whole entire day before crying my eyes out thinking I was a horrible mother thanks to the lovely people at eglin bank on industrial. Thank you guys for at least caring enough for my son. And yes thank god there wasn’t a police officer there to see me breaking the laws by leaving my son in a locked and running car that I was within 15ft of in December……. I would’ve hated for him/her to have to slap some cuffs on a young mother in need on Christmas Eve day. I will say, afterwards when I called their business line, I spoke to a very lovely woman named Vicky; who did not try to talk me out of closing my accounts for a second. But instead, reassured me of the good intentions everyone likely had and reminded me that at the end of the day, it wasn’t a reflection of me as a mother and that my son loved me. Even shared her personal experiences similar to mine. Vicky deserves a flattering raise! Anyways. I know it’s been some time now but this was so uncool, I think it’s still deserved.

1 /5 Jared Yates: Recently opened a CD, the process was quick. The next day the representative who helped us open the CD called my wife and stated, per the branch manager, she needed to return and resign the paperwork because her signature didnt match her driver license (DL) signature, we live 30 minutes from the bank and are busy people. The bank representative, a bank trainee, and I witnessed my wife signature. My wife explained this to the representative who called her. The representative relayed my wifes response to the branch manager. About an hour later, the representative called her back and said the branch manager said she would let it slide this time, but next time her signature needed to match what was on her DL. You would think if the branch manager was going to bother customers about the likeness of a signature to the DL signature she would make the phone call herself. The representative who helped us open the CD and play the messenger for the branch manager was great. The Branch Manger displayed (1) toxic leadership trait, most likely she is a toxic leader.