2 /5 Betty Thiersmann: When their ATM is not in service, and you take pictures to prove it, then get charged $3.25 for the foreign ATM fee at a different ATM, they will tell you they will refund it, but dont, even after being reminded.
Service from the tellers is horribly slow, and they will all stand with their backs to you and not even acknowledge your presence when they look over their shoulder right into your face. And in the meantime, the drive up teller lines are all sitting and waiting, too; not a single customer being served. Never had such poor experiences with any of the big banks. I guess this is what they actually mean when they talk about "hometown banking". Who knew? I was under the impression that meant it was better than the big banks. Not!!
