Direct Auto Insurance - Zephyrhills (FL)

Bonnie Frost Deborah was fully prepared to assist me with my new insurance plan. She was helpful in answering all my questions. I am confident she fitted me with the right plan. I will recommend her to anyone who is looking for assistance with a new Florida Blue policy.

Laura Spillman We had our home owners insurance with Becker’s for several years. We made the switch because Charlotte gave us so much of her time figuring out which insurance to use and finding the lowest cost for us! When I called with questions she responded quickly and was so helpful!

Nakya Richardson I had an amazing experience working with Naieleshia Sellers ! She took the time to understand my needs and found me an excellent car insurance policy with a much better rate than I expected. Her communication was clear, professional, and friendly from start to finish. I really appreciated how she explained everything in simple terms and made the whole process stress-free. I highly recommend Naieleshia Sellers to anyone looking for reliable, affordable insurance and outstanding customer service!

Joseph Paczkowski I just purchased a car in Naples. In order to drive the car off the lot that very day, I needed an insurance policy now. Reaching out to Joe Erickson for help was the best move Ive made. Not only did he get me insured immediately, he searched for the best and most affordable policy for my needs. I highly recommend using Joe for any insurance needs.

Regina Moss A representative from this company named Jose Alvarez called my client and switched his plan. My client is special needs and has a POA who takes care of all his needs including his Healthcare. According to my client Jose advised him in the conversation that he knew me which is a flat out lie. In doing so my client trusted him and the application was processed and submitted without the POA present or even being contacted. My client in turned called his mom who called me and I called the POA and we had to call to get this application canceled which cant happen for a few days. However the representatives that assisted us were a bit rude and even provided wrong information and when I questioned the information he stated he read it wrong. My client has medications and treatments that require a PA and this change would disrupt his entire treatment routine because he would have to start over not to mention the prescriptions it could affect. I am not sure the agent asked if he has a POA but my client clearly knows he does and has a copy of the paper himself. He gets these calls often and I have educated him but as I stated he is special needs and gets confused very easily. The agent telling my client that he knows me was a lie and deceitful and unethical way to gain trust. These calls are recorded and can be pulled if necessary and the agent hel accountable. However the actions of most of these call center agents are unacceptable and it needs to stop. All for a few extra dollars.Sad

mayra banuelos Rebecca has great customer service and goes above and beyond to help out!! She helped me so much and with a few tips we got our insurance lowered by half, thank you!

Jessica Kinsey When our car insurance rates went up, James really went the extra mile. He took the time to compare other auto insurance rates and helped us find affordable car insurance. Excellent service and super grateful for his help! Call him before you try to shop online by yourself!!

Meredith Culley In a world where most of the time you just feel like a number to most companies, Dianne M. changes that entirely. I got lucky enough to be connected to her in jan 2022 when first looking for a policy and she has been with me through thick and thin and I can’t imagine working with anyone else. She is an excellent example of how professionalism, company integrity, and care for the customer can all be combined. Excellent and speedy customer service. I hope she is looked to as an example for any future employees waiting to be trained for the company. She is a true gem in this industry and world. Thank you Dianne!

Matt Collins The staff are very helpful and knowledgeable and Clyde saved me a ton of money on my home owners insurance by finding the best deal. I highly recommend them!