Diamond Insurance Partners - Key West (FL)

5 /5 Patty Bremer: We have been with Diamond Insurance for about 5 years. We have received excellent customer service from our agent Laura. She responds very quickly both via email and phone calls. She is also proactive when she has information to share about changes to our policies.

1 /5 David Forest: We have been with Diamond Insurance for over 10 years. We were living in NYC for several years, but continued to use them for our Geiger Key home. Without any warning or our knowledge, we found out that our Citizens flood insurance was cancelled a couple of years ago. They said that their underwriter said that we need to replace our roof because it is more than 25 years old. I told our Diamond Agent, Janet, that the Citizens website clearly states that a concrete roof is good for 50 years. Ours is concrete and less than 50 years old. Our Diamond agent is not the least bit interested in helping us. Not sure why they suddenly dont want our business after 10 years. I can only speculate their motivation. Needless to say, we will be changing our insurance company and will continue to write reviews like this on various websites, so that more people know what kind of company Diamond is. David Forest, MD

1 /5 Luis Martinez: Extremely hard to get in touch with them....if you reach them its hard to get an agent even though they are there. Been told will call you back and never get the call. They never send the insurance policy to the mortgage company... always find out once I see a highly increased mortgage. called today at 4:20 and was sent to the telephone service... theyre open until 5!!!!!...called back and again and again was transferred to the service. Since I bought insurance from them, over 5 years ,I had to call them 3 times and it is always a fiasco...will be looking for another company.

1 /5 Bill Lauer: I reached out to get insurance from them because I just purchased a house and they had provided insurance to the previous owners. I called, submitted the inspection report to them and never heard back. I called them after 10 days and they assured me that they would get back to me the following Monday and then I never heard back. I am not sure how they stay in business, but if you want business that does not respond at all, this is the place to call. Terrible company. Complete waste of time and energy.

1 /5 uknown person: I would give them a zero if that were an option. The customer service there is non-existent. Because the people seem nice and also seem competent on the rare occasion that I actually get to speak to someone, I have to believe the office is so overwhelmed with work that they simply do not return phone calls. Over the summer, I needed to get car insurance in order to register my car. Over about a two week period, I called the office three times. No return call. I finally went into the office, where I was told there was "no way" I could get a quote that week--it was a Tuesday. I explained that I was a long time client, had called three times with no return call, and was leaving town by the end of the week and needed to register my car before I left. The response? We are really sorry but cant help. Fast forward to September when my wind policy is set to expire. I needed to submit proof of repairs from Irma and also wanted to discuss with Diamond Insurance increasing my coverage. For weeks, I went through the same exercise: I would call, get put on hold by the receptionist who would then return saying no one was available and my call would be returned. I called again the day before my policy was set to expire. When the receptionist again put me on hold and returned to say someone would call me back, I said no--my policy is expiring tomorrow, and I need to talk to someone today. The agent spared about two minutes for me and answered some basic questions--yes they had and would submit my proof of repairs; yes, the policy would reflect the new metal roof. My policy was renewed with several of my questions unanswered because we had simply ran out of time. The next week, I sent Diamond Insurance Partners the following message, which I havent edited: "Thank you for your help last week. I am eager to follow up with you on the outstanding points on my Citizens policy. I tend to call you without an appointment and generally have been unsuccessful in being able to have discussions with you; a single discussion can obviate the need for so many emails back and forth. Can we please set a time for tomorrow afternoon or Monday to discuss the open points?" I never got a response to this request. I started out as a client of Jon Diamonds almost ten years ago when Jon and a colleague or two sat in a simple office that was no more than an open space with a couple of desks. Much has changed with his business and not for the better. There are very good agents in Key West; Diamond Insurance Partners is not among them.