Dave Feick - State Farm Insurance Agent - Boynton Beach (FL)

5 /5 ANNESE Dunleavy: While out of the country I recd notice that my insurance direct debit was not made, and my policy would be cancelled. I found out that the bank pulled my payment as potential fraud and as such created non payment of my insurance premium. I had to contact Lydia via messenger to try and resolve. She proceeded to provide me with information as to what needed to be done. Since I was returning back to FL on the weekend she agreed to meet with me today so that we could get my account back on track. I would have hated to have my policy cancelled through no fault of mine after being a State Farm customer for 40 years in Vegas and about 6 years in Florida. Being out of the country I was in a panic. But Lydias research, prompt response and resolution went above and beyond and I could finish my remaining vacation knowing everything would be taken care of. Kudos Lydia and State Farm. .

5 /5 David Green: When Castle Key non-renewed my policy and the policies of many in our community, I returned to Dave Feicks office to see if State Farm could insure homes in our community. After speaking with Lydia, she made the process for myself & other residents of my community simple. We got similar or better coverage than we had with Castle Key at a better price. Lydia has been cordial, informative, and very professional in dealing with us and always promptly answers any inquiries by phone or email. I highly recommend contacting Lydia at Dave Feicks office for your homeowners, auto, or other insurance needs.

5 /5 Gary Kilberg: I was looking for a new insurance company for my condo as Allstate was not renewing 30,000 policy holders in Florida. I stopped by this office and was directed to see Lydia. I gave her the needed information and she gave me a quote that I thought was reasonable and also being very professional during the whole transaction and meeting. She has replied back to me promptly whenever I had a question. I hope to continue to do business with State Farm for years to come.

5 /5 Melissa Harbold: Working with Daves office to obtain a renters policy has been a pleasure. Lydia was knowledgeable, helpful and very pleasant to work with. She answered my emails quickly and was always available to answer questions. I have been a State Farm customer for many years and have always been so happy with the customer service. Like a good neighbor is really true!

3 /5 Michelle Gold: Because my husband is a customer service training manager, my standards are high. I know I am a valued customer when a rep takes the time to explain things to me and doesnt sound like its an inconvenience to talk. A good agent, to me, should be happy to serve and does not make me feel like THEY are doing ME a favor by clarifying things for me. I should not have to DECODE answers to email questions. Companies like Apple and Disneyworld are good examples of good customer service. I do love State Farm but Im moving on from this office.