Centennial Bank - Key West (FL)

1 /5 Corrales Alexander (Xander C.): Ive been a customer since it was Marine Bank. For years, they had excellent service, employees, and management. I couldnt make a single complaint against them until recently. The manager, Ingrid, is so rude and disrespectful that even their employees want nothing to do with them. All of the amazingly sweet staff have either quit or moved. When I have bumped into them at the grocery store or at their new jobs, every single one of them told me that they quit because of the manager. I do most of the banking for my family, but one day my husband went to make a deposit. Please realize that he doesnt know our account number. He went to the window where Ingrid told him to fill out a slip. When he informed her that he didnt know the information, she scolded him then told him that she didnt have time to deal with this. After he told her off, she suddenly remembered that she did indeed have time to help him. Im sorry, but if you dont have "time" to help your customers as a manager, then you shouldnt be a manager. The service and staff have suffered immensely with Ingrid in charge. Oddly enough, I have found previous Centennial Bank managers and employees at another local bank chain who knows how to treat their staff and their customers. Centennial Bank, please get your stuff together. I miss the bank that you used to be. Additionally, you really need to reopen the Simonton branch and find ANYONE other than Ingrid to manage it.

1 /5 Shay Renee: Every single time I have used this branch (N Roosevelt), the staff are extremely rude and unhelpful. Today I went to the atm to deposit cash specifically to avoid having to go inside. The machine took the cash and did not give a receipt. So I go inside and after waiting around for about 5 minutes with nobody else in line in front of me I tell the teller my situation. She looks straight at me and says "The ATM doesnt work". I said well obviously it does because it just took my money. She proceeds to just walk out of a side door and not say a word to me. She finally comes back inside and gives me a receipt for the money and again says the ATM doesnt work. I didnt say this but in my mind Im thinking that if your atm doesnt work there should be a sign on it saying so. Anyway - then I tell her I was trying to deposit the money into my daughters joint account that is linked to mine. It didnt give me an option to put it into her account rather than mine. After telling me again that the ATM doesnt work she says that I need to link my accounts so I can see them all when I use the machine. I say OK - well what do I need to do? She says "you have to link the accounts". Period. No other info. It was like pulling teeth - so again I say I understand ... HOW DO I LINK THE ACCOUNTS?? Her response - "we have to do that". Period, no other info again. So I say OK... so what do I need to do??? How does this get done?? She very clearly doesnt want to fool with some simple request so she turns to the male teller working and says "Hey (will leave his name out) can you link some accounts for her"?? He looks at me and back down at whatever he was doing and was like "umm.. I really dont..." I was like forget it, Ill just go to my normal Centennial on Big Pine that always has amazing service. The last time I was at this N Roosevelt location the ATM was broken with no sign... Only figured it out b/c the guy in front of me couldnt get it to work. He goes inside, I tried anyway just to see and no, it was broken. So I had to go inside again to deposit money. Stood around for about 15 minutes with the one guy in front of me waiting while the tellers have no customers and are just chatting with each other in Spanish. Eventually he does his transaction, leaves and I still wait a while. Finally she calls me up and I say "I need to deposit this money". Her response: "You can just do this at the ATM you know". No actually I cant because its broken - thats why the guy that was just in front of me came in here as well. AGAIN - she just walks out the side door, comes back a few minutes later and says that she just fixed it. I said "well Im already in here and have been for 20 minute at this point, can I just give you the money and you deposit it"??? That highly irritated her b/c once again she didnt want to be bothered with doing a simple banking transaction. There were no other customers in the bank, they were not busy and neither time was it even close to the end of the day. As if that should matter. The staff is rude, condescending, unhelpful and clearly not customer service oriented. I do not recommend using this branch!

1 /5 Dana Lansdowne: Worst bank ever. If you could give negative reviews. Shitty customer service. One teller on and slow as tar in the winter.

5 /5 Jim Linnan: I have had my law firm doing business for over 40 years in several locations in two states, NY & Florida. This is the best, most professional, but personal service I have ever received. Wonderful, knowledgeable and friendly people getting the job done.

1 /5 Whadda Yaknow: Terribly run. I asked for forgiveness on fees while having been a customer for 10 years. Don’t patronize this bank as they look as you as cattle nothing else. Ingrid the manager (who can’t answer the phone nor show basic customer service) apparently “runs” two of the their branches. Never seen her a day in my life even though I’ve banked the branch for ten years. Centennial would be wise to invest in their customers and not so much in ridiculous fees that rip people off and terrible employees.