Barfield Insurance & Financial Services Inc. - Winter Haven (FL)

Alyssa Walters Josie and the entire office are the best. I was originally connected with Josie. We have went through every single insurance. Progressive, Geico, Allstate, nationwide, etc. Every insurance you could name and state farm was our very last resort. When we called them in regards to my husbands motorcycle policy, the quote they gave us ended up saving us over $5000. We ended up getting a whole year’s worth of policy for more than 3x less than what others were quoting us. We highly recommend this company to anyone searching for and/or struggling to find reasonable/affordable insurance prices!

Lora Moorhouse Highly recommend! Luly has done our personal taxes for several years now. I can’t say enough good things about her. She is kind, reliable, and trustworthy. I genuinely look forward to doing my taxes with her each year. Thank you again Luly for everything!

Taymi Hernandez Ive had the pleasure of working with Roca at for my insurance needs, and I can’t recommend him enough! Roca is a genuinely kind and professional gentleman who goes above and beyond to ensure I understand my coverage options. He took the time to answer all my questions and tailored a policy that perfectly fits my budget and needs, making the entire process seamless and stress-free. If you’re looking for a trustworthy and dedicated broker, Roca is the one to call!

Pavan G Connie has been an absolute blessing to work with! She helped me with my homeowners, car, and rental insurance, and made the entire process smooth and stress-free. Her professionalism, attention to detail, and dedication to finding the best quotes truly stand out. Connie is courteous, polite, understanding, and incredibly knowledgeable. She takes the time to research and explain everything clearly, making sure I’m fully covered with the best options available. I’ve been working with her for over 10 years now, and every interaction has been nothing short of excellent. I highly recommend Connie to anyone looking for top-notch service and peace of mind. Thank you, Connie, for your continued support and care!

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Laura Whittle I read about the customer service difference with Viera Insurance Agency and decided to give them a try. WOW! I am so impressed by the level of service and knowledge. They live by the words on their website and truly do care about their customers and provided an unparalleled level of service. Thank you to Melissa and Laura for everything. You really helped and made a difference. I am excited about being a new Viera Insurance Agency customer.

Mel Sookram (Miller Electric) What an amazing experience. Hannah gave such a small-town, feel-good kind of service with great savings. Started off on the phone with details. Hannah emailed throughout a couple days (I have a busy schedule), and I am sure they do too. Made some adjustments Called back, and in 5 to 8 minutes we were done.

Jane Mattill Carrie always pays attention to details! I always walk out happy with my haircut.

Philip H.J. St. Louis Great Insurance company