Bank of America (with Drive-thru ATM) - Palm Bay (FL)

4 /5 Jen Aguilar: Popped in yesterday because we needed something notarized. We bank online and havent used the lobby in years. Greeted quickly and very politely, but then had to wait over 30 min for 1 stamp because we watched the only notary in the building take a new client to set up a new acct. Everyone knew we were there for 1 stamp. Our interaction with her was very pleasant, but literally 2 min. Manager directing clients had a man who only spoke Portuguese come in- he was determined to get him to leave several times by giving him a card with a phone number to call. The man dug his heals in and used a translator app. All he needed was help logging into a new devise and eventually figured it out. Great staff for the most part! Could use some common sense in directive traffic with only 1 notary on staff. And be kind to those who just need an extra minute of your time.

1 /5 Han nguyen: They really need to improve their customer service and communication skills if they want to keep their customers.

4 /5 Javy: Ive been with Bank of America for 24 years. Via phone BOA made me change my checking account into having overdraft protection. Something I didnt need. A few months later I was getting a monthly maintenance fee for $25. I telephone the 1800 bank number. I tried to have this fix and the person on the phone said that it couldnt be done and instructed me to have the account in 0 and to close the account. I went to this branch and they were able to fix the maintenance fee since I have direct deposit. It was an hour wait but that is fine. The staff was courteous and kind. Bianca took care of me. She did awesome. It makes me think that the phone associates do not want to work and it is best to do businesses with BOA in Person. Four stars due to the wait. If not, it would have been a five star review. Thanks!

1 /5 Dustie Brown: I was the only person in the lobby and waited 30 mins to get 1 piece of paper notarized. I ended up walking out. That’s the 3rd time I’ve been in there in 6 months! They absolutely do NOT care about their customers! It’s always been proven so I walk out and go to the branch on Babcock. They are further away from me but they know how to treat their customers.

1 /5 Michele Carpenter: Went in the Malabar location. The tall gentleman was very nice, however the personal banker that was going to help adding me to my wifes account was extremely rude. Initially he didnt listen when we said we signed in with the tall young man, went to help another man in line to deposit a check. The younger man told Roberto that he could help the man and Roberto help us, at that point Roberto appeared to be frustrated. I gave him my ID and then tossed the other form of ID on the desk, not thinking it would slide like it did. He threw it back at me and said "dont throw things at me". I didnt mean it to slide. Based on his actions to us versus a male, he didnt want to help a female. We decided to not do business there and I will not be added to her account due to hisbehaviors. He was still talking garbage as we walked out.