A&Z Jewelers Lakeland - Lakeland (FL)

5 /5 Kristina Diaz: Vanessa was amazing! She was honest and sold me a beautiful band to go with my engagement ring. I will absolutely be doing all my cleaning and jewelry shopping here.

5 /5 Edward Kane: Amazing service, amazing customizable selection and wonderful staff. I was able to design and create a lab diamond engagement ring for my fiancé for half the price the other Jewelery stores in the mall were quoting me and ended getting a bigger size and better quality diamond as well. Highly recommend.

5 /5 Isolda Paiz: I came to get my mom silver diamond earrings for her birthday and the customer service was amazing, the employee sherleen was very sweet, and my mom loved the earrings!!

4 /5 Mari Reyes: My husband purchased a new wedding band for me at the Lakeland location and Vanessa, the manager, ensured it was everything I wanted in a new band. They had the band in white gold but I wanted it in yellow gold. Originally it was to take 1-2wks for delivery. The vendor in which they were going to order from did not have it and was on back order therefore the owner decided to make it for us instead causing a delay in delivery. There was a lack of communication amongst the two locations and with me, the customer, to not know what was going on. I had to call a few times to get updates and at one point I tried to personally reach out to the owners in the Sarasota location since it was within their hands but it was impossible to reach them as NO one answered the phone, it was quite frustrating. I tried all phone numbers listed and advertised on social media and Google but no luck and it was extremely uncomfortable since it was our first purchase at a small business. I then got a call back from the Lakeland manager and she explained all that happened and apologized. She had the owner give me a call, she did apologize for the miscommunication and advised the ring was made. She personally drove it from Sarasota due to everything that occurred and let me just say it is absolutely beautiful! I LOVE my new wedding band, they truly did a great job with the design and making of it. If it werent for the miscommunication that occurred and the fact that there was no way to contact management at the main location Id give them 5 stars because they truly do have great selections, beautiful stores, and they seem to really care about the pieces they deliver to their customers. Would I shop here again? Yes, yes I would :)

5 /5 Shelby Diaz: My husband and I came in on a Friday night to look at options to upgrade my current wedding set. Vanessa was working and was so helpful and knowledgeable. She is personable, funny, and just so sweet. She helped me settle on a new custom set and I can’t wait to get it in.