1 /5 Bryan Faith: My fiancée and I purchased a custom engagement ring and a lifetime care plan from Avalon Park Jewelers in January 2024. The ring was delivered in May, about a month later than the ring’s ready date. From November 2024 to June 2025, three diamonds fell out of the halo setting, despite very light and careful wear (only a few times per week). Each time, we returned the ring for repair. We submitted a BBB complaint and in their response the repair work they had done was described as being done at “no charge,” although we had purchased a lifetime warranty that we understood should have covered these issues.
During our visits, the owner’s responses often left us feeling blamed rather than supported. We were told for the first time not to wear the ring while sleeping or showering, asked “What did you do?” about a slightly warped band, and shown scratches under a microscope that weren’t visible to the naked eye. When my fiancée calmly asked about a long-term fix or possible replacement, she was told to “be respectful.” These interactions felt dismissive and unprofessional for such an important purchase.
Because we were concerned, we took the ring to an independent jeweler. Their repair notes mentioned a chipped replacement diamond, prongs with visible gaps, and concerns that the 2mm rose gold band was too narrow to securely hold the 2mm halo diamonds (they recommended at least 2.4mm). They also noted that the design prevented a wedding band from sitting flush. We were never advised during the purchase that rose gold is a softer metal prone to warping, which would have been important information in deciding on the ring’s design.
Communication was also a challenge. The ring was promised for April but came late in May, and we had to reach out for every update. When we filed a BBB complaint, the response did not address the independent jeweler’s findings or our warranty concerns. Instead, it included personal remarks about my fiancée’s demeanor, which we felt were unprofessional and irrelevant. The business stated that no refund, store credit, or further service would be provided.
In our opinion, the combination of repeated stone loss, warranty concerns, communication problems, and the way we were treated makes it very difficult to recommend Avalon Park Jewelers.
