Acentria Insurance - Panama City (FL)

Vicki Helms I think I am actually under another agent in the Lakeland area but if I need help Keith Todd is who I call. He has always been helpful since our agent we had with Allstate for over approximately 40 years retired.

Maricel Laquindanum Park Insurance is the best! We got the lowest rates with incredible coverage for not only my family but also all our family friends. You have so many options and each agent puts so much time and energy to make sure you covered without breaking the bank. I definitely recommend them for home and auto insurance!

Jessica Sherman My agent Betsy was was very helpful, patient, knowledgeable, and understanding. She insured me with a great company with affordable payment. She answered all my questions and made sure I was satisfied before ending the calls.

Samantha Mayne Logan Brabham with State Farm was so helpful in meeting our family’s needs. He listened to my concerns and was able to save us a ton of money every month and increase our coverage!! With our daughter being a new driver, it gives me great peace of mind to know we’re covered! Thank you again!

K F Christine was incredibly helpful! She saved us a ton when we requested a new quote on our existing policy. She made communicating easy and welcomed any questions we had. She made the whole experience easy from start to finish!

H Hubbard I just had a super positive experience dealing with Amy at the Ocala office. She was extremely patient and spent lots of time helping me to find the best policy for my cars and as a bonus she saved me money!! I recommend her to anyone who wants to get help with their auto insurance.

Miguel Cerpa Justin Gude has been great and he is very knowledgeable to help families with the insurance. Also, he helping us with our new 17 years old driver getting into our insurance.

Taylor Ard I already had the pleasure of meeting Michelle and James at various networking events around Lakeland. But I had no idea that whole time I could have been saving so much money on my family’s auto insurance policies. I was about to bind my next six months of coverage paying about 700 too much! Do your family budget a favor and get a second opinion with this office. Their courtesy and professionalism is top notch, and you’ll be glad to have a local personalized experience backed by the financial strength of the “big brand”.

Mike Thomas Chuck and his team have been my insurance agents for a few years now and the experience has been no less than fantastic. My favorite thing about the agency is I can communicate with them via email. I am a busy professional and being able to email Becky with any/all insurance needs and receive a reply quickly. I currently have several insurance policies with SF including auto and personal articles insurance. Thanks Becky and Chuck!

Tom Bodendorfer I recently had an outstanding experience with Citizens Property Insurance, thanks to the exceptional efforts of Senior Desk Adjuster Jeff Sanders and Senior Field Adjuster Carlos Gutierrez. When I filed a claim for storm damage to my home, I wasn’t sure what to expect, but these two professionals turned a stressful situation into a smooth and reassuring process. Jeff Sanders, as the Senior Desk Adjuster, was my first point of contact and truly set the tone for excellent customer service. He handled the initial claim with remarkable efficiency, patiently walking me through the paperwork and ensuring all details were accurately documented. His clear communication and willingness to answer my many questions gave me confidence that my case was in good hands. Jeff’s attention to detail and proactive approach made the behind-the-scenes coordination seamless, which significantly reduced my stress during a challenging time. Then came Carlos Gutierrez, the Senior Field Adjuster, who brought the process to life with his on-site expertise. Carlos visited my property promptly and conducted a thorough inspection of the damage. His professionalism and empathy stood out—he took the time to explain what he was assessing and how it would impact my claim, making sure I felt heard and understood. His hands-on evaluation and detailed report were instrumental in moving my claim forward quickly, and his friendly demeanor made the experience feel personal and caring. Together, Jeff and Carlos exemplified what customer service and satisfaction should be. Jeff’s desk-side diligence paired with Carlos’s field expertise ensured that my claim was handled efficiently and fairly, leaving me genuinely impressed with Citizens Property Insurance. I’m grateful for their hard work and dedication—two top-notch professionals who truly make a difference!