1 /5 Miriam Cisneros: I went in Monday because I needed to have my account merged I called customer service and they told me this could only be done at a branch when I walked in, they were not busy at all they had 3 people sitting there talking so I walked up to see if I can be helped. The person that helped me does not know about customer service, he was really condescending towards me and just really rude, he looked into my account and told me I needed an appointment and to come back a week later, I told him I can’t do that due to my work schedule, he then proceeded to tell me I should of called before coming in and check with them, I told him I will be going elsewhere so I went to a different branch and got help right away took about 5 minutes to get my issue resolved, this is not the first time this representative has been rude, I will never be coming back and definitely will not recommend this branch for family and friends.