1 /5 Nan Hong: This is the worst Van Cleef store. Avoid at all cost. I had my bracelet resized there, it was resized wrong (by Lauren) and the store said I needed to pay to get it sized to my correct size. I would have to wait for the director to approve an appointment and “see” if they could accommodate to my correct size and if not I would have to pay out of pocket (for their mistake). Considering this store has limited appointments already, they continue to waste my time. Absolutely ridiculous for a $15k bracelet.
I went to the Vegas store during a conference and they let me resize for free even though it was the Palo Alto store that made the mistake.



