Tiffany & Co. - Santa Clara (CA)

1 /5 Shawn Ming: Probably the worst tiffany on earth in customer service. Like many other reviews in this location, sales are careless(unless you’re making an purchase). After purchased an engagement ring and come in for resize, called in ahead of time for either walk in or by appointment. Came in at 8:40, a sale directed us to sit down, other lady came out asked for appointment only. Bad staff training, and inconsistent information everywhere. Go elsewhere for a luxury experience.

1 /5 Amy G: Don’t call yourself luxury if you’re going to provide Walgreens level service and Dollar General quality products. I was gifted a pair of pearl earrings and within 24-hours the pearl fell off due to being improperly secured to the post. What should have been a simple fix turned into a drawn out ordeal due to the lack of care by the team at this location. First I was asked if I’d be okay with them exchanging my earrings for a smaller pair, no, I wouldn’t be. Then I was told I’d have to pay them for an exchange for a like pair due to “tax,” on principle this is also not acceptable as I shouldn’t have to pay for their defective product. Their suggested solution was to order a new pair and have them mailed to me, but I’d have to pay for the shipping, even though overnight shipping had already been paid on the original order. To top it off they then wanted me to sign an acknowledgment saying I agreed to the shipping address listed, but it wasn’t my correct address. They claim they couldn’t update it but I should just trust them that they would use the correct address when shipping it. I refused to sign as I have no faith that they would mail the replacement pair to the correct address and by signing the wrong address I’d have no protection when they inevitably got lost. The only option was to have them refund us for the earrings. As a manager Daniel should have been better equipped and capable to resolve this concern in a way that actually addressed my concerns. Two very simple options would have been A) place a small discount on the earrings so that the total balanced out despite the “tax” difference or B) offered to have my existing earrings repaired as I’ve had done with several other pieces from Tiffany’s. Requiring the customer to pay to resolve them providing a damaged product is unacceptable. Instead he refused to assist, damaged the client relationship, and ruined a birthday gift from my dad.

2 /5 Dan Johnson: Called in ahead and since no one was able to pick up got re routed to the call center. Quick connect. I wanted to check if Tiffany & Co sell earring replacements since my mother lost half of her pair or sets only. Was notified they do offer to sell singles instead of sets and that I’d be able to visit my local store to have them help place the order if I can identify the earring! Over the phone even talked about purchasing maybe a different set instead in store. Got stopped at the door and wasn’t even let in to attempt to shop. Was told by door security with a puzzled look that for single earrings I’d need to bring the other earring in to be shipped off also that I’d need to make an appointment (stores empty and was not allowed in to shop). Corporate team and local stores should be on the same page. Wasted a trip when I had confirmed over phone I could walk in. Edit for context: 7PM no line (closes at 9pm) on a Monday. Edit: Tried again at Tiffanys and this store needs to stop the wide stance blocking the door, I went straight to Hermes Stanford shopping center and got helped by two associates (security welcoming to the side) and bought Hermes set instead.

5 /5 Jeev Ranj: I had an exceptional experience with Joy at Tiffany. She is incredibly knowledgeable and always suggests the perfect jewelry pieces based on my preferences. Joy truly goes above and beyond—she even followed up with me via text to ensure I could get the exact products I was looking for. On one occasion, she graciously extended her work shift to wait for me at the store and personally assist with my purchase. Her dedication, professionalism, and warm approach make shopping at Tiffany an absolute pleasure.

1 /5 Annika DeHerrera: Very rude service. Went in to buy a necklace for my gender reveal party. Lady didn’t want to show me necklaces and then discourage me from getting it engraved with initials because it would take 3 weeks when I wasn’t in a rush. Definitely will be going to another location.