5 /5 Pamela Caples: I met with Kao for my first review since Phillip Call became our new agent. Kao provided excellent customer service. He was polite, professional, thorough, and patient as he reviewed all aspects of every account we have with State Farm. I appreciated how he took the time to find the best solutions to the questions and concerns I had about our account. Another employee created some problems for us when we first came to Phillip Call’s office and I wanted to find a different agent. But, so far, working with Kao has restored more of my confidence in this office.



