What Clients Are Saying San Jose Insurance Agency (GG)
1 /5 Jen K: We have been clients of this insurance agency well before it was acquired by the current owner/manager Karol Payne. We have good records and did not have to deal with her before. However, we were recently rear ended by no fault of our own. During the claims process we received little to no support as clients of Karol and her team. We were left to deal with the other insurance company on our own. Due to this lack of support and misinformation directly from Karol and this agency we are now personally responsible for nearly $1000 in costs as a result of being rear ended! If you are looking for an insurance agent that is going to look after your best interests, you are not going to find one here. Karol refused to take any responsibility for what happened and even told us that if she were in our position she would be looking for another agent as well. There are many people and places to get insurance from and I would recommend you look elsewhere for yours.
1 /5 Reina Padilla: Very rude people here......they didnt want to help with my needs as I wanted to inquiry about auto insurance.....the lady specifically said." She dont want to waste her time."......so I said "Oh it your time!?!? Not the customers?!?!?!......I hung up....very very poor professionalism.
Boots Del Biaggio I have had nothing but great experiences with Heffernan and their very kind, fun culture. They will fight for you to make sure are getting the best rates and are covered. Great people, great place
Luz Vasquez Luis @Reinas Insurance Pasadena provided Us with outstanding costumer service for Me and my Son, getting discounts and guidance for great savings on our policies, everyone there is so professional and polite; we really enjoyed the experience.
Lorali Super fast service, i got my registration and tags on the spot, and only took 10 minutes of my day definitely worth the extra fee! The customer service was amazing, the ladies were super sweet, Ill definitely be coming back to do my other car registration.
Ashley Del Carlo Kelly saved the day!! We were in a tight spot needing quick quotes and last minute changes to renters insurance, and Kelly is the one who got it done for us. 10/10 responsiveness. I highly recommend you give her a call the next time you need insurance.
laura jiorge They have good customer service, they help you when ever needed, they have a solution with your contract and even help you thorugh the whole step of the way, plus they help you even if you have any doughts,they are very kind through out the whole way and very helpful.- Thank you.
HarmonyHub Bryan is the best! He responds instantaneously and always has an answer to all my questions. I thought the process would be very long and painful but Bryan made it super easy. Will definitely use EventHelper again for all our insurance coverages for future events.
Len Cordero David & Sheri Conley, not only both super helpful but great persons too. For more than a decade both have help me and my wife in all our insurance needs. The Conleys are highly, highly recommended.