Rolando Suarez - State Farm Insurance Agent - San Jose (CA)

Steve Breit My State Farm office is the best. Not only are they competitive and effective but the Customer Service is off the chart. Whenever I call and get either Maren or Jeanie, I always get a warm and personal greeting followed by a willing and effective response to my inquire or issue. I would recommend them highly to everyone and use them for all of our insurance needs.

Larry Regalado Over the years, insurance agent Maricela Viramontes has provided me with exquisite quality of customer service. Time and time again, when I have contacted her to ask her questions pertaining to my insurance needs, her keen knowledge of the different facets of home, automobile and earthquake insurance has equipped her to accurately address my questions. If it happens that she must first research my question before answering it, she always calls me back in a short, reasonable amount of time. When I have been unable to understand a particular aspect of a given policy, she patiently and congenially explains the details of it so that I am confident I fully understand what the policy covers. She is easy to contact for questions, making several contact numbers available to me. Lastly, because Ms. Viramontes is such an amiable and pleasant person, it is always a pleasure to communicate with her.

Shash Khan Glad that I dont have to go To DMV and wait in a long line. I just waited few minutes, pay my registration ang get my sticker with no hassle. Staff are nice and friendly.

Shyam Ramaiya Bernie has been great to work with for commercial insurance. Very knowledgeable and responsive!

Alfredo Esquivel Setting up all my life insurance and college funds for my children with the owner Jorge. He is a true professional and I recommend this business for all your insurance needs!!

Catherine N Yesenia helped me with a tough title restructure. Even though it was stressful she was really responsive and got it done. I’m so happy and glad it worked out! Highly recommended

Roque More Nkosi “Roque” A great business to protect your family.

Elissa Foote I would not recommend Llamas to anyone looking for quality customer service during the insurance sign-up process. Hugo was extremely rude, condescending, and showed an extreme lack of professionalism. Im not sure if it was because I am a woman or if he was having a bad day, but lve never felt such disrespect from an insurance representative. I called many places searching for quotes and not one came near the terrible experience I had with Hugo. Needless to say I went with another company that did not try to rush me off the phone and listened to my needs. Dont waste your time - there are plenty of other options in the East Bay!

andres santiesteban Excellent service from Maria! Very fast, efficient, and tailored to my needs! She not only presents the best option, but also the one that best suits the user! 100% recommended!

Christian Cary I am an apartment building owner. It is now almost impossible to get liability insurance for apartment buildings in California in todays environment. All the carriers are leaving the state. After my insurance agent of many years procrastinated and then failed to find me an affordable policy, I was within days of having no insurance at all. Worried, I called BPIA and spoke to Mark Woods. He was FAR more knowledgeable of the CA apartment insurance landscape, and knew exactly what to do and where to find high quality insurance. He explained to me patiently, and in detail the situation, and where we would find a provider. Finally, at the last minute, my old agent did find a policy. It was from out of state, without CA protections, and 2x the price of my old policy, with less coverage. Mark advised me that it was an inferior product and promised he would find a CA carrier with higher $$$ limits and a lower price. He made me his top priority, and searched tirelessly, and in the RIGHT places, communicating frequently along the way, as he knew I was worried. He found a CA carrier with 50% higher limits, better terms, and $2000 cheaper. Now we had to process a bunch of paperwork and answer detailed questions about circuit breakers brands, furnaces, and construction, as required by the carrier. We worked great as a team. The day my old policy expired, Mark worked with me until 11:55 PM to get all the paperwork done and submitted so that coverage would be in effect that same day. At 10:30 PM, when I said, "Mark, please take the rest of the night off and go to bed.", he said, "No. I dont want to see you go without coverage another day." He got the paperwork submitted a few minutes before midnight, showing an effective date that same day. I have to admit I have never gotten an adrenalin rush out of insurance before! Mark Woods at BPIA was the most professional, caring, hard working, dedicated insurance agent I have ever experienced. He took my need for insurance as a personal priority. I highly recommend him and BPIA without reservation.