Advantage Auto Insurance - Santa Ana (CA)

1 /5 Jade Roman: AWFUL EXPERIENCE. I’ll start by saying that it wasn’t my choice to use this company. I bought a car from KBL automotive and they had their registration and title done through this company. It doesn’t matter though, don’t go through this company if you HAVE A CHOICE. My name was spelled wrong on both registration card and title, and getting them to correct this mistake and was absolutely terrible. Yesenia helped me and she was unbelievably unprofessional, rude, and had a major attitude. She never apologized for the mistake at hand (REGARDLESS of whose mistake it was… it’s basic customer service skills) and made it feel like it was my fault. She made everything more difficult - not calling me back, telling me she would follow up when she didn’t, and straight up being rude. I’ve never dealt with someone like this and hope that no one has to go through this unnecessarily stressful process.

5 /5 Catherine N: Yesenia helped me with a tough title restructure. Even though it was stressful she was really responsive and got it done. I’m so happy and glad it worked out! Highly recommended

1 /5 Melissa Burg: I would NOT recommend. I had an attempted theft with my car and they recommend basically a back alley mechanic versus submitting a claim and I ended up paying almost the same as my deductible for used parts and not even a completed job. Also to note, you are not able to make any changes to your policy until renewal time and when it was time to renew, my rate hiked $60 a month! With not even a reaso! Do not use!

3 /5 Rubén Sánchez: They didnt resolve some things for me