Rafel Montoya: Allstate Insurance - Santa Monica (CA)

1 /5 Relocation Network: Worst! I am a home evacuee, got some automatic respond, NO PHONE CALL BACK!!! just below ZERO!!! Do not use them!! Be very aware!!

1 /5 thomas einstein: Your service has been in a word awful. You do not respond to emails and phone calls. When my Landlord insurance was canceled last October the only person that was helpful was Masa, but he didn’t have the authority to resolve my situation. Your agency caused me hours of extra work and phone time. I was only able to resolve everything by dealing with Allstate directly. If I ever have an issue again I will bypass your agency if at all possible. I will forward these comments to Allstate as well. Thomas Einstein

1 /5 Jill Hillman: This agency is the worst ever. I pulled all of my Allstate policies (6) from them after only five months with them. My prior Allstate agency had my business for over 20 years. I even had an umbrella policy and they did not have all my properties on it! Unbelievable! Also when I tried to leave Mr. Montoya a message his mailbox said it was full! An Assistant tried to answer a coverage question and had no clue instead of just putting me through to Mr. Montoya. I am happy To say that I switched to Geico.

1 /5 Catrina Gmail: I had a claim and an additional car to add to my policy all in the same month and despite my numerous emails and calls I never heard back from R. Montoya. I had to file a claim online and I ended up calling the main Allstate number to finally get my car added. The former owner and his employee Lucy were great! With Lucy gone I can’t reach R. Montoya at all! Terrible non- existent customer service.