Pandora Jewelry - San Mateo (CA)

1 /5 Jovelle Mendoza: I had the worst experience today with my younger sister trying to purchase a ring as a gift. When we walked in and all the associates were talking among themselves. One of them walked over and asked what she could help us with. My younger sister responded and said that she wanted to get an engravable ring as a gift. The woman who is helping us was very passive aggressive and immediately shut us down and said that she would not recommend getting the engravable ring as a gift because it is a final sale item once it’s engraved. We understood that but my sister said she already knew the ring size and requested a size 10. The woman immediately responded and said that they only go up to a size 9, but in previous purchases we have purchased larger sizes than 9. I don’t know if it’s just this particular ring that we were looking at that only goes up to size 9 but her tone was not very pleasant. Then I asked to try on the size 9 because I have larger fingers and, again, she shut us down and said that a size 9 is not going to fit like a size 10. Which we knew, we were just trying to work around the fact that they didn’t have the size that we were looking for and my sister was set on this gift for a while. Then she asked who the ring was for and my younger sister responded that it was for her boyfriend. The woman had said that the size 9 would not fit a man at all, and that she does not think that we should get the ring. I asked again to try on the size 9 of the ring and she brought me back the wrong ring to try on. I asked if I could try the one that we were thinking about purchasing and she told me to put on the one that she gave me because they’re going to be the same size. Then I put it on and I still wanted to try the one that we were thinking about buying because it didn’t look the same at all. She came back with the ring that we were looking at and there was this little plastic thing over the ring that kind of prevented me from properly putting it on. I asked if I could take the plastic thing off and she said “no it’s to prevent any scratching of the ring” which was very strange to me because the other ring that I had tried on did not have the plastic thing. Anyway, we ended up leaving and did not go back. I felt like this experience was very uncomfortable and it felt like she was trying to push us away. Every idea we had she would shut down and was very condescending which made the experience probably the worst experience I’ve ever had at Pandora. I usually feel like Pandora is super accommodating and really patient with their customers because I know that it could be very hard to pick from the various options that they have. This just did not feel like that at all. I don’t know if we took her tone the wrong way or if this experience doesn’t sound bad at all, but my sister and I felt very uncomfortable.

1 /5 Larissa Saraiva: I bought a ring in this store and when I got home I realized that the size was wrong, the store gave me a different size than the one I bought and it was on the receipt. I went back to the store to just change the size and received terrible service, after a lot of stress they exchanged the ring, but they gave me a defective ring and they didnt want to exchange it for one in perfect condition or refund my money. Terrible service, I felt very poorly treated in this store. I do not recommend this unit (Pandora Hillsdale Mall). I definitely wont be going back there again.

5 /5 J C: they have new pandora MARVEL but no DC. if youre a fan of marvel universe buy it or its gone

1 /5 Loren Torres: After purchasing a gift for the holidays, one of the pairs of earrings we purchased were defective and we were not notified of this. Alessandra was not helpful or welcoming at all when buying a gift, and made the whole encounter honestly lackluster. After giving them as a gift, we took them back after this discovery and were treated poorly in the store. I’ve gone to this store multiple times, and were not greeted ANY of those times. When trying to return the earrings, the store worker and manager were not cooperative and insisted the earrings were fine. They also detailed a return policy about not being able to exchange or return items that have been tried on which is NOT explicitly stated on the receipt nor was it told to us when purchasing the item. You would think they would tell you the return policy about trying on items when most people are purchasing for the holidays for gifts. Overall, unfriendly and unhelpful store and service all around.

1 /5 Vincent Goh: Probably the worst Pandora in all of the Bay area. Originally purchased a ring at the Serramonte location. As we were on our way home, we checked the ring in direct sunlight and it looked completely different than it did under the store lighting. We thought to exchange the ring at the Hillsdale location since we lived close by. To sum up our experience: We were treated very rudely... even talked back to by the supposed manager (middle aged African American woman). We were just trying to exchange a ring that we purchased two hours prior and she sassed the hell out of us. Ended up leaving and going all the way to Pandora Stonestown, where the employees honored their policies and exchanged our rings zero-questions asked.