5 /5 Joyce McGriff: NurMahal Jeweler Sacramento
Prepare to be mesmerized by the dazzling array of GOLD!
I took a gold chain link bracelet and a jade bracelet for repair. Both are heirloom pieces that I am extremely protective of so selecting a trustworthy jeweler was important, plus I wanted a local jeweler with a positive reputation in the community, and I favor reputable family-owned businesses.
NurMahal met those criteria: They are family owned and operated jewelers, Paul and his brother and his father, with more than 30 years’ experience and predominately 5-star reviews. They deliver what they promise: authentic 22k and 24k gold jewelry.
Customer Service: Exceptional! While waiting my turn, I observed the courtesy, patience, and respect Paul gave to other shoppers so I didn’t mind waiting. I browsed the jewelry cases in the meantime.
Respect is high on my list of ethics: Paul was patient to listen and understand my concerns. He was friendly and respectful without sacrificing professional courtesy. He did not try to upscale or entice me to spend more than necessary (although I did end up purchasing a ring—more about that later). I felt like a valued customer.
NurMahal Delivered: Paul examined my bracelets with a surgical eye. He recommended an improved way to secure the safety chain on my gold link bracelet, and he repaired the broken link in my jade bracelet. Repaired, secured, and polished, both pieces look brand new! And they were ready earlier than the promised date.
Remember the ring I mentioned? I saw a beautiful 22k ring while waiting my turn, but I didn’t ask about it until I returned to pick up my repaired bracelets. The ring is very similar to one I admired years ago, only more dazzling. Without any pressure whatsoever to buy, I chose to purchase the ring and Paul sized it for me on the spot.
Two repaired bracelets and a new 22k gold ring later—I’m a happy camper, and I will likely return for one of those gold bangle bracelets that caught my eye.
Based on my experience, I highly recommend NurMahal Jeweler for check-book friendly sales and service. Check them out for yourself—I doubt you will be disappointed.