1 /5 Temma Block: I brought my wedding ring into this jeweler to get it resized — a ring I originally purchased from them 2.5 years ago. From the start, I was told the jeweler was out of town and that it would take 3 weeks to get my ring back. Totally fine, I was okay with that timeline.
They asked if I wanted the ring cleaned and the prongs tightened, and I said yes, as long as they gave me a quote before doing any work. Fast forward 12 days — I hadn’t heard a single thing, so I called to check in. At first, they couldn’t even find the envelope with my ring in it (!!), and only after some time did they call back to say they’d found it — but still no quote.
16 days later (just 5 days before I was scheduled to pick it up), they finally called with a quote of $350. I said that was ridiculous, and suddenly it was, “Well, we can just resize it without the extras for $60.” I agreed to that.
Then — 3 days before pickup — they called AGAIN and said it was now going to be $100, because apparently they can’t resize it without adjusting the prongs. So why wasn’t that communicated in the first place? They had my ring for over two weeks before giving any quote — its not like they hadn’t seen it.
When I questioned this, the response I got was, “We’re actually giving you a deal.” At that point, I just told them not to do anything and that I’d pick up my ring as-is.
I really wanted to trust this business since I bought my ring from them originally, but the lack of communication, disorganization, and shifting prices were extremely frustrating and disappointing. Definitely wont be returning.
