Northwestern Mutual - Eureka (CA)

Cary Jiang UPDATE: AVOID THIS "BANK" AT ALL COSTS. They keep your money in transfer for days to get free interests, in complete disregard for the inconvenience and financial damages it may cause you or the recipient, I submitted an international wire transfer. Called to confirm all the details. However the transfer has not gone through after more than a week despite their app saying "completed". The branch says they are unable to check the status so Ill have to call their customer service. Customer service says its still in "clearing" - havent even left the US yet. They have no set date for the completion. I ask to cancel the transfer. They agreed but then told me that it will take at least two days for them to review the cancellation request - and the reversal may or may not succeed!! According to them, I may also receive less than the original amount because of currency rate fluctuations, so they are essentially charging me the bid-ask spread for money they sat on for days. I am filing a complaint to CFPB and OCC. -- The branch and relationship manager is fine. HOWEVER for a simple transaction - be prepared to spend hours on the phone talking to their customer service center in India and their broken phone app.

Name This group of people from the ladies to the guys are absolutely excellent! They are attentive, straight forward, and honest. They have literally bent over backwards to help me in every way possible throughout my tough financial hardship. They literally will do anything they can to help as long as you’re honest and direct with them. I have never had a finance company that felt like you were talking to a friend or an actual human till I financed here. Yeah my interest is a bit high but that is due to my own faults and divorce. They are a bank that cares and gives high risk loan customers a second chance. Heck they’ve even given me my car back before. I would suggest them to anyone and when I’m out of my rough patch I’ll definitely be sending a care package! Keep up the good work guys and from the bottom of my heart thank you for all that you have done for me.

Diana Martinez I met Stephanie over 20 years ago. She’s helped me refinance multiple properties multiple times over the years! She’s fantastic to work with, her knowledge & experience unmatched. Trustworthy and reliable she makes the process seamless.