Northwestern Mutual - Carmel-By-The-Sea (CA)

Kaitlyn Jumps Im always able to get what I need done quickly and efficiently. The staff are very kind and helpful every time I have visited this branch.

Karina Villalobos Where do I begin: I went into Checkmate in El Centro. I was immediately greeted by Nancy. Nancy was very prompt, efficient, and provided excellent service. The level of attention she provided was immaculate I felt truly valued as a customer. I will definitely be returning back to this specific Checkmate for as long as Nancy is there. She answered all my questions and doubts, and was very patient. I truly appreciate her knowledge and most importantly her great attitude.

John Dee Wise Sr Not a good day. T hey closed my account. And insisted I open a new one. I had several deposits. Not only would they not let me access my money. They couldnt even tell me when I could. My account was hacked I guess. Had somebodys email down as mine and i never heard of the email before. So basically I was punished for my account being hacked. They treated me like I was responsible. I was quite taken back from the way they spoke to me. To top it off. NOT ONE EMAIL OR ANY NOTICE FROM GOLDEN 1. If I hadnt gone in there today I would of never known. I cant pay some of my bills now. Ive been with them for about 10 years and I was treated like a criminal. Not once we did they say sorry or seem even concerned. Im devastated and will be looking for a new bank. I would and will not recommend them to Anyone