Golden 1 Credit Union - Placerville - Placerville (CA)

2 /5 Anaximander Campbell: Place sucks. Tellers are nice but Jesus Christ, every week the ATM is broken. Allegedly they only have one person the rely on to service the machine. Clearly that guy is either incompetent or deliberately sabotaging the machine for job security. The app sucks balls too. You would think a multi-billion dollar company would have their basic commodities be functioning. But nope, come on in and wait in line for 30 minutes just so you can pull out 50 bucks.

2 /5 Eric Groschel: 1530 in the afternoon, 7 people in line, 1 teller open. At least 5 people on the other side of the counter. I dont get it. Maybe they only work off of tips? Also hours are pretty limited.

5 /5 Kaitlyn Jumps: Im always able to get what I need done quickly and efficiently. The staff are very kind and helpful every time I have visited this branch.

1 /5 Jamie David: I went into the branch to make a loan payment, and set up automatic payments. Apparently I was behind a payment. The representative did not tell me. Let me make a payment and set up automatic payments going forward. I received a 30 day late on my credit report a few weeks later. Confused I called and the rep on the phone explained that when I was in the office I was behind a payment. I explained the rep didnt say anything and I had moved. I also asked what address was showing. The rep also didnt change my address as I had requested so I didnt recieve the notices. I obviously sent in a request to have the late pay removed from my credit report and received a letter saying that notices were sent to me as well as phone calls. That they didnt care the bank representative didnt inform me. I have worked for a bank, Chase Bank for 16 years and this is some of the worst customer service ever. Why would I make a payment, set up auto payments if I was aware I was behind a payment? Needless to say the loan was paid off, and all accounts closed. The late pay impacted my credit score 50 points and will be there for years to come. They have lost my business and I will make sure to inform anyone looking to do business with them of my experience.

3 /5 Anthony Furlong: I am usually at the the Placerville location. Its very hard to work with a bank that doenst open TILL 10 and tellers that seem like they could care less, but i still bank with golden 1 primarily because of one associate, her name is Margaret and she is always a pleasure and helps me whenever given the chance. Thank you Margaret for you commitment to excellence. My family and I appreciate you very much.