1 /5 Jamie David: I went into the branch to make a loan payment, and set up automatic payments. Apparently I was behind a payment. The representative did not tell me. Let me make a payment and set up automatic payments going forward. I received a 30 day late on my credit report a few weeks later. Confused I called and the rep on the phone explained that when I was in the office I was behind a payment. I explained the rep didnt say anything and I had moved. I also asked what address was showing. The rep also didnt change my address as I had requested so I didnt recieve the notices. I obviously sent in a request to have the late pay removed from my credit report and received a letter saying that notices were sent to me as well as phone calls. That they didnt care the bank representative didnt inform me. I have worked for a bank, Chase Bank for 16 years and this is some of the worst customer service ever. Why would I make a payment, set up auto payments if I was aware I was behind a payment? Needless to say the loan was paid off, and all accounts closed. The late pay impacted my credit score 50 points and will be there for years to come. They have lost my business and I will make sure to inform anyone looking to do business with them of my experience.