Golden 1 Credit Union - Jackson - Jackson (CA)

1 /5 Kristin Cayea: AVOID THIS BANK AT ALL COST!!! I recently moved to the area and figured I should start moving things over to a local institute and saw a lot of Golden 1 bank locations so thought it would be a good choice. I was SO wrong! I opened my account online and funded it by moving money from my current bank. Even got my online banking set up on their app. They mailed me a debit card and a check book with no other communication. I went on the app to activate the debit card and was locked out. When I tried to follow their instructions it tried to text a code to a number that was not mine. Red flag number 1. I called the number and was told that my account was never actually set up because I need to send them identification. Ok…no problem. Uploaded requested document. No communication for over 2 weeks! Red flag number 2. I emailed yesterday to their customer service line and received a response today that they identified my documents are counterfeit and closed my account. To get my money back I would need to contact the bank I sent it from. WHAT?!???! You wrongly felt my id is counterfeit and instead of contacting me or having me come down to the branch you just close it and hope I never wonder where my money is?!?!?! I will be reporting this to the BBB and I hope everyone avoids this place like the plague. I am beyond angry that a place would toy with a person’s money like this for over a month now before just going…oh well…you go do the work yourself.

2 /5 Drose Dee: Nice to bank with them when you can get in to see them. The lines are constantly out to the door and it makes for a very frustrating wait in line. Things were just fine when the area had the additional office in Ione, CA. I never had to wait. But someone in corporate office who apparently doesnt care a awful lot about customer satisfaction decided to close that branch and funnel us all like cattle to a single office. This move was great for G1s bottom line but a poor customer satisfaction.

1 /5 mshappypants: I used to be very pleased with the services provided by this bank, however, the quality of customer service has significantly declined. The Jackson, California branch is now staffed with new employees who lack the necessary skills and do not provide satisfactory customer service. I particularly appreciated the previous staff members, and I believe that the closure of the Ione, CA branch has negatively impacted the overall quality of service. Today, I encountered an unpleasant situation where the sole individual working at the customer service window was unable to provide change and displayed a lack of courtesy. Additionally, it would be greatly appreciated if the bank could provide water to customers, especially during periods of high temperatures.

1 /5 Travis Gill: Ever since the Ione, CA branch closed this bank has turned into a joke. 6th time in a row between 2 atms it has not accepted my cash deposit. Always says not available. Then because there is only one branch in the whole county the like is minimum 12 customers long. I am really considering going back to a bank as this place waste so much of my time now for the most basic of services. Unless you are the type that comes to a bank to stand in line and socialize, you may want to put your money elsewhere.

2 /5 John Dee Wise Sr: Not a good day. T hey closed my account. And insisted I open a new one. I had several deposits. Not only would they not let me access my money. They couldnt even tell me when I could. My account was hacked I guess. Had somebodys email down as mine and i never heard of the email before. So basically I was punished for my account being hacked. They treated me like I was responsible. I was quite taken back from the way they spoke to me. To top it off. NOT ONE EMAIL OR ANY NOTICE FROM GOLDEN 1. If I hadnt gone in there today I would of never known. I cant pay some of my bills now. Ive been with them for about 10 years and I was treated like a criminal. Not once we did they say sorry or seem even concerned. Im devastated and will be looking for a new bank. I would and will not recommend them to Anyone