1 /5 Nonie Wallace: So two weeks ago I went into Whiplash Jewelers to inquire about their services because I needed a gold banded ring decreased in size, they had quoted me $90 dollars for this service and said it would take 1-3 weeks to be finished. Today 09/12/2025 I went in to pick up my ring and pay the $90 service charge since they had notified me that my ring was ready for pick up. I go into the store, try it on, it fits, I go to pay and then I asked where the excess gold is that they had removed from the ring so that I can take that as well since it was my property that I owned. The woman then told me that I would have to pay an additional $280 dollars for the piece that they had taken out to offset the cost of labor to downsize the ring. (Even though I already paid the $90 service charge and that was the only quote I was given.) I asked the lady if this was listed on their services or policy online since I was never made aware of it and she told me no so I mentioned that I wish I would have been made aware of this prior to having them resize my ring. I then told my partner what had happened and he went in to ask for the excess gold that they wouldn’t give me unless I paid them $280 for it (even though it was my gold) the lady then proceeded to tell my boyfriend that they don’t have any excess gold so he showed her the receipt that stated the amount of gold that was taken out of the ring that they had kept and she then went to tell her coworker that I sent my man in to get the itsy bitsy tiny piece of gold and tossed it over the counter to him. Mind you she was very rude in the initial interaction and the closing interaction. I do not recommend this place. They seem very shady and unfriendly.
