Ludwig & Fawcett Inc - Mountain View (CA)

5 /5 Da Rocha: This is a GREAT agency. So very customer service oriented. If I send an email and need a document, they have been there for me. When I have a question about my policy, they are quick to return email. Usually the same day! Our agent, Dave Vasquez gets 10 stars. They dont just sell insurance policies. They are there for you afterwards.

5 /5 Isabel Navarro: I have been with Ludwig and Fawcett for over 5 years now and have never been happier with their service. One person in particular is Maria Carranza, she has made my insurance decisions so easy to stay. She is very professional, attentive, friendly, and always knows exactly what I need. Because of Maria, she is the reason I have stayed with Ludwig & Fawcett. You wont be sorry with your decision to go with this company.

5 /5 Allyson Yuen: First off, I had never heard of an insurance broker and had been using AAA for my policies for years. After getting rear-ended on a freeway two years ago and having to call them for various follow-ups on my claim, I never spoke to the same person twice which made the whole process more frustrating, exhausting, and draining than it already was. A year ago, I was recommended to Ludwig & Fawcett and was connected with Molly. Molly has been absolutely fantastic, incredibly communicative, and she has the patience of a saint. As my insurance needs have grown, she has answered all of my many questions about different policies, limits, add-ons, etc. She goes above and beyond to find policies that work to meet my needs. I am an insurance novice and honestly, used to find insurance policies daunting and confusing but Molly is so gracious in explaining and answering (and re-answering) all of my questions. I feel so confident about her services and my new policies, it has been a huge relief. I cannot recommend Ludwig & Fawcett or Molly herself highly enough. If youre looking for new insurance policies or even an insurance broker, ask for Molly! Shes absolutely the best.

1 /5 Filip Todoric: Reached out for home, car and umbrella insurance. Spoke with Maria, and submitted all of my insurance information. Never got a response back despite 3 follow up emails. Unfortunately a complete waste of my time.

1 /5 Theresa: Our insurance broker Maria Carranza completely misinformed us of coverage on our personal liability despite the fact that in our email correspondence she said one thing, but really she had it all wrong. In fact her lack of knowledge on a policy she sold us cost us literally thousands when we had to make a claim. It took her 9 days to even respond to my husbands inquiry about our coverage. I’m nearly 40 years old, lived in three countries and have dealt with insurance for both car and personal for over 20 years. I’ve never dealt with this level of incompetence before. Save yourself the heartache and go elsewhere.