1 /5 Liz Cabrel S: Walked in today and asked for a change of watch battery for one I never wore yet. The guy was welcoming and offered to change it for 15 bucks. I waited around 15 min. After that the guy told me he could not do the work as the back was really hard to open. And as I see the back it had several scratches on it. I asked what happened and he said maybe I did some scratches but you can go to Ken Jewerly as they have the correct tools to open it. I was shocked but I know some people would not take responsibility of their acts. I confirmed that today. It is not enough to be kind to customers, you need to be honest and take responsibility of your actions. I am sorry but I would not recommend to bring your watches there.


