5 /5 April N: I recently switched to State Farm after over 10 years with Progressive, and I couldn’t be happier — all thanks to Kelli Poole! From the moment we connected, Kelli was incredibly friendly, patient, and kind. She took the time to walk me through all the available products, clearly explained the next steps, and made me feel genuinely welcomed as a new customer.
Her knowledge and professionalism were outstanding, and she made what could have been a stressful transition feel easy and even enjoyable. Exceptional service like this is rare, and I’m so grateful to have found an agent who truly cares.
Please be sure to thank Ms. Poole again for her fantastic service — she’s a true asset to the State Farm team!