1 /5 Jill Zander: ALAN MADE ME CRY. First, let me say. The woman behind the counter was very, very nice. A few weeks ago, I dropped my engagement ring on a porcelain tile floor. Because of the way my prongs are, occasionally the stone will get loose. A few times while living in south OC, weve had to bring it in to our local jeweler there to have the prongs tightened (better safe than sorry) without issue. We have lived in central OC for years now and this is the first time where the loose prong issue has come up. We live nearby Jewels By Alan and walk past the storefront often, so of course they came to mind. After speaking to the woman at the counter, she had Alan come by to take a look. He said he could fix it. Before leaving, I asked if we could view our GlA number so that both parties could have that on record before leaving it in his hands, a practice I always follow. Alan suddenly changed his demeanor, put my ring down in the tray in which he had been examining it, and walked away saying he no longer wanted to fix it. I have been without wearing my ring for a few weeks now and was eager to begin wearing again. Alans tantrum was incredibly rude and upsetting. I cant believe a jeweler in business as long as they have been would act this way. I definitely would not recommend Jewels By Alan to anyone I know looking for any jewelry. There are many other jewelers out there that dont conduct themselves is such a rude manner. I understand my business was not a money-making one for him, but it certainly doesnt mean it couldnt have turned into future business. Incredibly rude.
