1 /5 Jennifer Luna: Don’t go here!! This place is not to be trusted with valuable pieces of jewelry! We’ve been back and forth after dropping off my wedding ring for maintenance since February 2025. Lies continue to be told, and excuses from manager Bryan are being made consistently. We were told our ring would be ready by March and never received a call. We had to make the calls multiple times, and each time they gave us an excuse as to why the ring wasn’t ready. Fast forward a few months, now July they claim the ring was “lost” by UPS and they haven’t taken any accountability in this situation. It is really upsetting that this has happened and to them it doesn’t seem to be a big deal. This ring means a lot to us and Helzberg has made no effort to give the ring or a replacement back. We are the ones who constantly keep reaching out (they have not made an effort at all to be the ones to contact us). We are devastated! As the months go on we still have no answers and get more upset each day. It is frustrating and heartbreaking, and hope that Helzberg is able to replace the ring. I hope to get answers and hope that the company takes accountability. My ring was taken from me, a special ring that meant so much to me; it was given to me with love. Do yourself a favor and go anywhere else if you don’t want your jewelry STOLEN!
