Harry Ritchies Jewelers Redding - Redding (CA)

5 /5 Renee Ireland: I absolutely love these people. I had taken it twice to the same jeweler to resize and he couldn’t get it right. It kept flipping upside down and broke a prong. I took it these guys they were awesome!!! It fits perfectly and looks beautiful and repaired it beautifully. I am so so very happy. It belonged to my late mother it was her engagement ring and they handled it as if was theirs !!! I highly recommend them!!!

1 /5 Kimbolicious: I used to promote this company, but no longer. My spouse and I purchased our wedding rings and a lifetime warranty from this location 25 years ago. Over the years, they honored the warranty several times—most notably when the main diamond in my ring fell out and was lost; they replaced it with the warranty l. It happened two more times after that, and each time they covered the cost to send it out for repair under the warranty replacement of the stone if lost or putting it back in if I had been able to find it when fell out. They also regularly cleaned the rings whenever we visited the mall as well as sent it out to repair the prongs when worn one time. However, the last time the diamond fell out, everything changed. They denied any record of past repairs or maintenance and voided the warranty entirely, insisting I would have to pay for the full repair—at a cost estimated to be three times more than what I originally paid for the ring. While searching their new and old systems, they asked if four different past addresses and old phone numbers were mine—all of which were correct. Clearly, they had access to my historical information, yet still claimed I had never brought the ring in for service. When I asked how they had all my old addresses if I had supposedly never come in, they had no answer. I gave them ample time and opportunity to locate their records—both digital and paper—but they failed to find any documentation of the multiple repairs, cleanings, and diamond replacements they had provided under the warranty and the times they had sent it out for the repairs. This experience has shown me that the company is counting on customers losing their jewelry or their marriages so they never have to honor the lifetime warranty. Their integrity and customer service have significantly declined. Do not rely on them for a long-term commitment piece—they will not honor the warranty when it truly matters. I will never recommend Harry Ritchie’s again and will pay a different jeweler to repair my ring. They will not receive another cent from me.

5 /5 Kendall McCord: I had a truly outstanding experience at Harry Ritchie’s, and I cannot speak highly enough of their exceptional customer service and professionalism. From the moment I walked in, I was warmly welcomed and attentively assisted by Mary Kate, whose kindness, knowledge, and genuine passion for fine jewelry made the entire process both enjoyable and reassuring. Mary Kate took the time to carefully explain every detail, offering thoughtful recommendations and answering all of my questions with patience and expertise. Her courteous and personalized approach made me feel valued and confident in my purchase. One of the many advantages of shopping at Harry Ritchies is their comprehensive warranty program. As long as you have your jewelry inspected twice a year, the warranty remains valid—a testament to the store’s commitment to lasting quality and customer satisfaction. Should anything ever need repair, their service is prompt, thorough, and handled with the same care and excellence that defines every aspect of the store. I will always continue to recommend this place to everyone for all of their jewelry purchases, and I can’t wait for my next piece.

5 /5 Mojave: Great customer service! The manager, Marykate, is AMAZING! Super nice and helpful; always has a smile on her face. Im very pleased with my purchases. She deserves a raise.

5 /5 Daniel Webster: I waa helped by a lady name Mary Kate and she was absolutely helpful and very beneficial with teaching me about the different products and working with my price range and finding the ultimate gift that I wanted to get. I would highly recommend seeking her out. When there just with how patient she was because I can be a hassle and uh, extremely respectful and just one of the best experiences Ive had in such a long time in any sort of business