Geoffreys Diamonds & Goldsmith - San Carlos (CA)

3 /5 Megan Wolfe-Polgar: I wish I could give Geoffrey’s 5 stars because my ring itself was absolutely stunning and everything I wanted. However, I felt the communication was really bad. After designing my ring with my fiancée, he paid for it in full and we proceeded to wait while it was made. This is where things went wrong. First, the CAD designs took weeks to come in after we were originally told it would take a week. When we reached out to ask about the designs, we never got an email back. We finally got the designs with little explanation as to why they were so delayed (they got back upped). Then, my fiancée had given them a specific date (a couple months down the line) to which he was proposing and needed the ring by. They said that they would make it happened. It came to the week before he was proposing and he still hadn’t heard anything. He emailed multiple times over the week with no response back before eventually calling and reaching someone. Essentially, after quite a bit of push back we got the ring an hour before we left for our trip and the proposal was beautiful. While I understand being delayed during busy season, as a customer who has paid thousands of dollars, all we were looking for was a bit of communication. If we had been updated better throughout the process, there would be no issue. However, the waiting and never hearing back after multiple emails was super stressful especially after putting down so much money.

5 /5 Karilyn Collini: I couldn’t be happier with my experience here. From the moment I walked in, I felt welcomed and valued. The team ( especially Sonny) she took the time to listen to what I wanted, offered thoughtful suggestions, and helped me find the perfect piece. I purchased an “off the charts”, rare and unique beautiful ring. The quality and beauty of their jewelry is matched only by their honesty and care. It’s rare to find a place where you feel like more than just a customer, but that’s exactly how they make you feel. I’ll be doing business here from now on—and for years to come!

5 /5 Amy Kim: Love love love Geoffreys! I am amazed at their selection, staff esp Sonnie, and great designers they bring in. Just bought beautiful pieces from Christopher Design New York show. Worth the visit! And Joey from Christopher Design was so personable and there is never any pressure for sales! Im so glad Sonnie unretired!

5 /5 Jane: Geoffreys jewelers is my favorite place to purchase jewelry as well as having repairs done. The entire staff are warm and friendly, Always ready to answer my questions or concerns. I would definitely recommend them!

5 /5 Julie Wilson Petrini: Sunny was knowledgeable, engaging and completely focused on me as the customer! She clearly gave me the space to look for what I wanted while answering all my questions and softly guiding me in terms of comparisons helping me to narrow down the choices. I love my purchase and will definitely return! I came with my daughter who has a stunning engagement ring that she purchased there and bought a diamond and sapphire eternity ring yesterday as well. Thank you Geoffrey’s for a wonderful experience!