Fred Loya Insurance - Riverside (CA)

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Pepe Balderas Im making a review today to give a compliment to Lourdes Ramirez, she is very professional and always tries her very best to provide the best client service. I have been with Hammer Insurance since they opened and she is one of the best workers that Hammer Insurance has. Thank you Lourdes for all your help. God bless you.

Jesus Vasquez Excellent Service! They were honest, and answer all my questions with an excellent attention. they even help me with a third party policy. 100% recommended.

Veronica Cardenas The best insurance company I’ve ever had super affordable and they are so quick on responding and explaining any information I need ! If I can give them more stars I would

hector trujillo Glenda was very helpful, patient , and answered all my questions kindly. She also explained everything simple enough 10/10 recommend

LeDawson Fae Campus Insurance was great to me the entire time I was with Mercury Insurance. They always quickly answered the phone and got forms to me. They made it easy when I updated my legal name and gender. If I go back to Mercury, I will definitely be glad to be with Campus again.

Martin Kasprian Ted is an awesome agent, he will take good care of you!