Financial Balance Insurance Agency - Concord (CA)

Scott Stroshane I was recently shopping for a new insurance company as my current provider is one that is pulling out California due to wildfire losses. Jose looked at my situation. Upon realizing that there were options outside of his agency that could save me significant money on my premiums, he offered some very helpful suggestions even though it meant losing out on the opportunity to sell me a policy. I truly appreciate his assistance and integrity. In a very turbulent insurance market, Jose is a treasure. If things dont work out with my new carrier, Jose will be my first call in the future!

Jimbo Cochran Craig is great! Ive called different insurance companies to get quotes and nobody could beat my Mercury auto insurance (so much for all of those commercials on TV). When we sat down to review my policy with Mercury, he was able to save me even more money by adjusting coverage to suit my needs on my cars. I guess I didnt need comprehensive coverage on my 91 Toyota pick up with almost 300,000 miles on it. Doh!

Michele Lovie I have been a customer for over a year and cannot say enough WONDERFUL things about my agent Karen Manzano. She is always so helpful, knowledgeable , caring and professional. She always goes above above and beyond to provide SUPERIOR service. Thank you Karen. We really appreciate you.

Lakeisha Sukari Morgan Sir and the team are just great, very professional and comforting. They will work for your best interest including sending you to another provider if they are better for you. I have referred many happy customers. I am proud to give this review - well deserved!

John MADRICK Excellent and professional service from application to completion and payment. Very happy and customer friendly personnel. I worked with Joanna, She was fantastic and always on top of follow up info and calls.

Irina Logra Kalina is wonderful. She has been taking care of my car and home insurance and she helps many of my friends as well. I get a really good rate and whenever I have a question she always responds quickly and in details. Very happy she was recommended to me!

Jason Francisco Working with Ray has been a great pleasure. He was very easy to work with. He did not try "sell" me on anything. It was his clear explanation that made me think through the coverage that my family needs. He gave me different options to choose from, and allowed me to assess the best option. He took the time without making me feel rushed that I needed to make a decision. Thank you, Ray.

Jessica G. I’m really thankful for the help I received. Marya who assisted me was incredibly friendly and helpful. She made the whole experience easy and stress-free with her positive attitude and attention to detail. It was a pleasure talking with someone so dedicated and kind.

GUS LAGISS I have had the pleasure of working with Steven Sanchez from State Farm, and I cannot express enough how impressed I am with his professionalism, knowledge, and dedication to his clients. Steven goes above and beyond to ensure that all my insurance needs are met with precision and care. From the moment I reached out to Steven, he has been incredibly responsive and attentive, taking the time to thoroughly explain all available options and help me make informed decisions. His expertise in the field is evident, and I feel confident knowing that he has my best interests at heart. Stevens customer service is unmatched. He is always available to answer any questions or concerns I may have, and he handles every situation with patience and understanding. Its clear that he genuinely cares about his clients well-being and satisfaction. I wholeheartedly recommend Steven Sanchez to anyone in need of insurance services. His professionalism, expertise, and commitment to excellence make him a standout agent. Thank you, Steven, for your outstanding support and service!

Juan Alvarado Highly recommend this place! Ronnie made the process easy, he showed me multiple rates until I decided the best one for me. I got insured the same day and went home a happy customer.