Farmers Insurance - Stefania Buffalo - Westlake Village (CA)

Bobby Henry I recently had the pleasure of working with State Farm Insurance-Jimmy Parsley Agency, and I couldnt be happier with the service I received. From the moment I walked in, the staff was warm, welcoming, and incredibly knowledgeable. They took the time to understand my insurance needs and helped me find the perfect policy that fits my budget. My agent Brenda McDonald was always available to answer my questions and provided clear explanations of the coverage options. They truly went above and beyond to ensure I felt confident in my choices. The claims process was smooth and efficient, making a potentially stressful situation much easier to handle. State Farm not only offers great rates but also outstanding customer service. I highly recommend them for anyone looking for reliable and trustworthy insurance coverage for your home or auto.

Raina Sandow Keith is always very proactive in his responses and most importantly in doing g the legwork to get us the best insurance for both business and personal. He is on the lookout for what’s best for the client rather than just try to make a quick buck. That integrity and work ethic shows and is much appreciated.

#Datbassline # They dont discriminate.

Elijah Reyes The person I’m working with is named Veronica & she’s the best worker out there. She took her time to find me the best insurance company & we had some technical difficulties, but she was still able to help me. She also saved my car from a crazy fire

Sena Ji Worked with Jill Mongeon for 3 years now and they never fail! They give me the best prices, have amazing communication, and are quick to resolve everything you need. Wanted to give a special shout out to Nadine who has been personally helping me. Really appreciate her honest opinions and she makes me feel like a valued customer. I insured two cars with this agency. I always felt protected and heard. They never try to sneak things past you and are open with everything. I recommended them to all my friends for car insurance!

Sunday Tadlock Just spent 45 minutes on the phone with Zach and we went over all my policies together. He was knowledgeable and looked at all sides to each policy. I feel confident my insurance needs are in great hands! Thank you Zach

Eternity HHC We’ve been working with lions for our commercial insurance needs, and I can confidently say they’ve exceeded all our expectations. From the very beginning, their team was professional, knowledgeable, and incredibly responsive. They took the time to understand the specific risks and requirements of our business and provided comprehensive coverage tailored to our industry. We’re grateful to have lions as a trusted partner in protecting our business. Highly recommend them to any business owner looking for reliable, high-quality commercial insurance!

Chuck H I have been insured through Johns office for decades and have always been greatly satisfied with their advice and coverage. Most recently Vivian in the office helped me with two claims, and she provided excellent advice and tenaciously worked with claims agents to timely reimburse me for the losses. The office has also to a person been quite responsive and effective. I recommend them heartily to anyone looking for insurance coverage.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!