5 /5 Jim Mitchell: Upon the passing of my sister, I inherited (as her Executor) responsibility for handling her estate. Her home and car were among her most valuable assets. Joe and his team were incredibly understanding and helpful in assisting me with understanding the existing coverage, making changes as needed, keeping me up-do-date on due dates, getting refunds and making those changes on a timely basis. Very, very professional - and such great customer service that they made working with Farmers Insurance easy and a pleasure.